Access Guide
Overview (Royal Victoria Infirmary)
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About
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- This is a large hospital with multiple services available.
- Services available in the venue include: Cafes, restaurants, a pharmacy and a convenience store.
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Parking and Public Transport
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- The venue has its own car park.
- The nearest bus station is Newcastle Bus Station.
- The nearest train station is Newcastle Train Station.
- For the latest travel options and information you can plan your travel using Traveline.info (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: There are slight slopes in the Claremont Wing, which are used to access the hospital from the multi storey car park.
- Access throughout may include doors permanently held open and automatic doors.
- Level G, Level 1, Level 2, Level 3, Level 4 Level 5 and Level 6 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located on Level 1 of the New Victoria Wing.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi and TV pre-pay machines for patients.
Parking (Leazes Wing Accessible Parking)
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Car Park
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- The car park is located off Richardson Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 6 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 237cm (width) x 467cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 131cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 32m from the Leazes Wing Entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is no dropped kerb from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for Blue Badge holders only.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Getting To (Ward 35)
- Ward 35 is/are located on level 4 of the Leazes Wing.
- Access to Ward 35 is via the Leazes Wing main entrance.
- After entering the Leazes Wing main entrance, continue ahead to the rear of the foyer. Turn left into the main corridor and follow signage to the West Block lifts. Take the lift to level 4, on exiting turn left through the Maternity Unit Entrance. Staff at the desk will need to unlock the Wards 32-35 entrance which is immediately to the left. Go through that entrance and Ward 35 is to the left.
- There is step free access, via lift, to Ward 35.
- Ward 35 is approximately 18m from the Leazes Wing West Block lifts.
- There is a/are manual, heavy, double door(s) between the West Block lifts and the department/service.
- Wayfinding signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Entrance (Leazes Wing Entrance - Level 3)
- This entrance is located on the south side of the hospital site.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 157cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a second set of double automatic doors .
- The second set of doors open by sliding.
- The width of the opening is 148cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a low visual contrast.
- There is step-free level access as you enter.
Lift (Leazes Wing West Block Lifts 4, 5 and 6)
- The lift surveyed is located in the Leazes Wing, off the West Block main corridor.
- The distance from the Leazes Wing entrance is 24m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- Levels 2, 3, 4, 5 and 6 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 139cm (width) x 266cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There are other lifts available at this location which are of a similar size.
Entrance (Maternity Unit Entrance)
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Entrance Details
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- This information is for the entrance located on level 4 of Leazes Wing.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance, via lift.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 166cm.
Entrance (Maternity Wards 32-35 Entrance)
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Entrance Details
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- This information is for the entrance located immediately beyond the Maternity Entrance, to the left.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 160cm.
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Comments
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- This door is always locked.
- It can be unlocked remotely for visitors by staff at the Maternity Admissions desk.
Opening Times
- This ward is open 24 hours.
Ward
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Ward Information
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- This is a/an Baby Special Care ward.
- This is a shared ward.
- There is/are 7 bay(s) available.
- There is/are 0 side room(s) available.
- There is/are 34 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are light.
- There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
- The hand sanitiser is not in a suitable position for wheelchair users.
- The width of the door opening is 166cm (5ft 5in).
- There is level access throughout the ward.
- There is no clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the ward with a very shiny finish which could cause issues with glare or be perceived as slippery.
- There is some flooring on the ward with large, repeating patterns that incorporate bold contrasting colours or simulate steps.
- The lighting levels are varied.
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Reception/Nurses' Station
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- The height of the ward reception desk is 73cm.
- There is not a hearing assistance system available at the desk.
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Relatives' Room
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- There is a relatives room for the ward.
- The width of the door opening into the relatives room is over 75cm.
- There is a clear turning space in the relatives room.
- There is not a/are not chair(s) with armrests available within the relatives room.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located outside Ward 32.
- There are standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located opposite the family room.
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Comments
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- There is a staff entrance which can also be used to exit the ward by visitors.
- The doors open automatically away from you.
- The doors are double with an opening width of 170cm.
Toilet with Adaptations
- The nearest accessible toilet in located in the Ante Natal Clinic waiting area.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located opposite the family room.
- Inside the venue, there is level access to the shared toilet(s).
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels are bright.
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Comments
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- The toilet was out of service at the time of the survey.
