You are on Overview. Skip to the next section.

Overview

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• About View
  • The venue is a multi-outlet shopping centre.
  • Facilities available in the venue include: a food court, leisure and entertainment facilities, a chapel and ATMs.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Chafford Hundred Lakeside.
  • This station has step-free access.
  • The nearest bus station is Lakeside.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There are 4 other entrances.
  • 2 of the other entrances have step-free level access via lift.
  • 2 of the other entrances have step-free access via ramp.
  • There is step-free level access throughout all areas, this may include the use of a lift.
  • There are no doors along circulation routes.
  • Access throughout may include permanent physical obstructions.
  • Levels 1, 2 and 3 can be accessed via a standard lift, escalator and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair, an electric wheelchair and a mobility scooter.
  • View more information on borrowing or hiring equipment (opens new tab).
  • Shopmobility is located within the ground floor of car park 10.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • The toilets with adaptations are located on the first and third floors of the shopping centre.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Female and male step-free standard toilet facilities are located on the first and third floor of the shopping centre.
• Changing Places Facilities View
  • Changing Places facilities are located on level 2, next to Bella Italia in corridor 18.
• Changing Facilities View
  • Parent and baby changing facilities are located on the second floor of the shopping centre.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located all around the shopping centre.
  • The car park is open air/surface and multi-storey.
  • The car park surface consists of tarmac and concrete.
  • There are 393 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 460cm (width) x 230cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 10m from the Shopmobility office.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • There are Blue Badge bays located close to all entrances.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are no electric vehicle charging points designated for Blue Badge holders.
  • There are 10 electric vehicle charging points.
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.

You are on Entrance (Quay). Skip to the next section.

Entrance (Quay)

• This entrance is located opposite the Quay parking.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 186cm.
• There is a small lip on the threshold of the opening.
• The doors have a medium colour contrast.

You are on Entrance (Marks and Spencer). Skip to the next section.

Entrance (Marks and Spencer)

• This entrance is located opposite the Shopmobility offices.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 172cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 170cm.

You are on Entrance (Primark). Skip to the next section.

Entrance (Primark)

• This entrance is located between car parks H and J.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 165cm.
• The doors have a low colour contrast.
• There are security barriers at the entrance.

You are on Entrance (from Car Park C). Skip to the next section.

Entrance (from Car Park C)

• This entrance is located opposite the exit of car park C.
• The approach to the entrance has uneven surfaces and bollards.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is over 150cm wide.
• There are no handrails for the ramp.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 170cm.
• The doors have a medium colour contrast.

You are on Entrance (from Boardwalk). Skip to the next section.

Entrance (from Boardwalk)

• This entrance is located on Boardwalk.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 126cm.
• The doors have a medium colour contrast.

You are on Escalators (Boardwalk Entrance to Level 2). Skip to the next section.

Escalators (Boardwalk Entrance to Level 2)

• The escalators surveyed are located after the Boardwalk entrance.
• Floors 1 and 2 can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to the size of the space.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access between floors via lift.
  • There is step-free level access throughout all areas, this may include the use of a lift.
• Circulation View
  • There are no doors along circulation routes.
  • Access throughout may include pillars and permanent physical obstructions.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some flooring is shiny.
  • There is background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available in the walkways includes: benches.
  • Lighting levels vary due to the size of the space.

You are on Lift (Ends of the Shopping Centre). Skip to the next section.

Lift (Ends of the Shopping Centre)

• The lift surveyed is located next to Marks and Spencer and NEXT, at opposite ends of the shopping centre.
• The distance from the shopping centre is 30m.
• The most accessible route to the lift has step-free level access.
• Doors are held open along the most accessible route.

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• Standard Lift View
  • Levels 1 and 2 of the shopping centre can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 204cm (width) x 160cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are similar lifts at either end of the shopping centre.

You are on Lift (Centre). Skip to the next section.

Lift (Centre)

• The lift surveyed is located opposite Primark, in the centre of the shopping centre.
• The distance from Primark is 20m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • The first, second and third floors can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 2000kg.
  • The external lift control buttons have tactile and Braille markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 172cm (width) x 200cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator and an audible announcer.
  • Lighting levels vary due to the use of large glazed walls.
  • There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located throughout the shopping centre.
• Levels one and two can be accessed by 6 different escalators throughout the shopping centre.
• The food court on level three can be accessed by escalator.
• The step markings are not clearly visible.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to the size of the space.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located alongside the escalators.
• Levels one, two and three can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (Food Court). Skip to the next section.

Eating and Drinking (Food Court)

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• Location and Access View
  • The food court is located on the third level of Lakeside Shopping Centre.
  • The most accessible route has a lift.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has counters where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located around the perimeter of the food court.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The height of the touchscreen display ranges from 100cm to 170cm from the floor.
  • There is a screen shrink option for the touchscreen to make it more accessible.
  • When made accessible the height of the touchscreen display ranges from 120cm to 175cm from the floor.
  • The card payment machine is at a height of 100cm.
  • The payment machine is at a fixed height.
• Service View
  • This area also has a touchscreen ordering service and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menu types include: wall-mounted, wall-mounted (digital), countertop and mobile phone app.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor colour contrast varies between low and high.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs without armrests, benches and high stools.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Toilet with Adaptations (Level 1 - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 1 - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located to the right hand side of the Next store on level 1.
  • The distance from the toilet block is 35m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium colour contrast.
  • The door is easy to open.
  • The width of the opening is 87cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 320cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 85cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a medium colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a medium colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 82cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 85cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium colour contrast.
  • The hand dryer is 83cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Food Court - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Food Court - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on level 3, next to the food court.
  • The distance from the lift is 50m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • Doors are held open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 156cm (width) x 222cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 86cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 102cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 94cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room is located on level 2.
• The distance from the food court is 30m.
• The most accessible route to the room has step-free level access.
• Doors are held open along the most accessible route.
• There is pictorial signage on or near the door.
• There is step-free level access into the room.
• The height of the baby change facility when in use is 100cm.
• There is also a wash basin, a hand dryer and a mirror in the room.
• The wash basin has a twist/turn mixer tap.
• The room has a nappy/incontinence items bin.
• Seating available in this room includes: sofas.
• The walls and floor have a medium colour contrast.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Changing Places (Level 2 - Brompton Walk). Skip to the next section.

Changing Places (Level 2 - Brompton Walk)

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• Location and Access View
  • The Changing Places facility surveyed is located at the end of Brompton Walk, when approaching the lake next to Bella Italia.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The distance from the main shopping centre is 100m.
  • The most accessible route to the Changing Places facility has a slight slope.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 90cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a low colour contrast.
  • The dimensions of the facility are 380cm (width) x 215cm (depth).
  • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The lateral transfer space on the left is 124cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 188cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high colour contrast.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a low colour contrast.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a low colour contrast.
  • There is not a wall mounted toilet roll holder.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 180cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a sensor tap.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The wide paper roll dispenser is 100cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 103cm and 140cm from the floor.
  • A privacy screen is not available.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.