You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: accessible tool kits, Braille and large print information books, tactile displays, accessible and standard toilets, accessible toilets, and baby change facilities.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • The name of the nearest car park is Minories Car Park.
  • The nearest step-free train station is London Bridge.
  • The nearest underground station is Tower Hill.
  • The nearest DLR station is Tower Gateway.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include doors permanently held open.
  • Floors 1, 2, 3 and 4 can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and walking aids.
  • View more information on borrowing or hiring equipment (opens new tab).
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located in the quiet rooms within the North and South Towers.
  • Documents are available in the following formats: Braille and large print.
  • The wheelchairs are freely available in the ticket office area, to the right of the lift.
  • Portable stools in two sizes are available in the North Tower ticket office, next to the first lift and on leaving the first lift. These are for visitors to take around North Tower. Stools, wheelchairs and Rollators/walking frames are also available in the Engine Rooms.
  • All dogs, not just assistance dogs are welcome in the exhibition.
  • There are no restrictions on food and drink apart from nuts and alcohol, which are not permitted.
  • Large print/high contrast and Braille/tactile versions of the guide book are freely available from the rack above the portable stools, to the left of the lift. British Sign Language tours of Tower Bridge and the Engine Rooms are organised for the last Saturday of the month. They are delivered by a Tower Bridge accredited guide and a BSL accredited interpreter. Booking and payment in advance is recommended to secure a place. Spare places will be sold on a first come, first served basis.
  • Tower Bridge has partnered with SignVideo to facilitate the visit of deaf and hard of hearing people who use British Sign Language (BSL).
  • To book, please contact bookings@towerbridge.org.uk or telephone 020 7407 9191.
  • Several times each year there are also Deaf-led tours in BSL. You can find more information including the next dates here
  • Tower Bridge hosts a Relaxed Opening on the second Saturday of every month. It is a designated period for neurodivergent individuals, along with their families, friends and carers. Visitors are welcome to move, express themselves, and engage with the space in the way that best suits them. Places are limited and are booked as timed entry slot. You can find more information here:
  • The Visual Story can be viewed or downloaded before the visit to help guests to know what to expect - Click here for more information on the Visual Story.
  • A sensory toolkit is available in 2 locations in the Bridge, and also in the Engine Rooms.
  • This includes a pop-up tent, ear defenders, a weighted blanket, tactile objects and cuddly toys. The kits are freely available to anyone who may be feeling distressed or overwhelmed. Please ask a member of staff for assistance.
  • Tower Bridge hosts Quieter Time, which takes place at selected dates through peak periods. Quieter Time is for anyone seeking a calmer experience at Tower Bridge, along with their friends, families and carers. Places are limited and are booked as timed entry slot. You can find more information here:.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
• Related Access Guides View
  • View information on Route from the South Tower to the Tower Bridge Engine Rooms (opens new tab).
  • View information on The Engine Rooms and Shop (opens new tab).

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on the second floors of the North and South Towers.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female standard toilet facilities are located between floors in the North and South Towers.
  • The gender inclusive standard toilet facilities are located between floors in the North Tower.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilets with adaptations.
  • There is no Changing Places facility on site.

You are on Entrance (Ticket Office ). Skip to the next section.

Entrance (Ticket Office )

• This entrance is located at the base of the North Tower, on the west side of the bridge.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 100cm.
• The door has a low visual contrast.
• This entrance is used for all visitors to the attraction.
• A member of staff is always available at the door and in the queuing area on the bridge.

You are on Reception (Ticket Desk). Skip to the next section.

Reception (Ticket Desk)

• The reception is located ahead as you enter the ticket office.
• The distance from ticket office entrance is 4m.
• There is step-free level access to reception.
• The height of the reception desk is 90cm.
• There is not a lowered section at the desk.
• The reception has a television and patterned/distracting backgrounds.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.

You are on Entrance (North Tower Stairs - Standard Route). Skip to the next section.

Entrance (North Tower Stairs - Standard Route)

• This entrance is located at the base of the North Tower, to the left of the entrances to the ticket office.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 13 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The depth of the steps is between 30cm and 45cm.
• There is a single manual door at this entrance.
• The door opens towards you.
• The width of the opening is 100cm.
• The door has a high visual contrast.
• There is stepped access as you enter.

You are on Stairs (North Tower - Standard Route). Skip to the next section.

Stairs (North Tower - Standard Route)

• The stairs surveyed are located immediately after the North Tower stairs entrance.
• The ground to fourth floor can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have some clear markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.
• There are two, mirror-image sets of stairs leading to the same levels.
• There are several different styles of stairs on this route, including some with tapered treads.
• All the flights have handrails to both sides and there is generally a maximum of 12 steps in a flight between level landings.
• There are some visual displays on landings, including a larger area with some armchair seating.

You are on Lift (North Tower - Accessible Route). Skip to the next section.

Lift (North Tower - Accessible Route)

• The lift surveyed is located to the left of the ticket desk.
• The distance from the ticket office entrance is 5m.
• The most accessible route to the lift has step-free level access.
• The bridge level and walkway level are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 115cm.
• The internal dimensions of the lift are 145cm (width) x 378cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels vary due to the use of large glazed walls.
• There are other lifts available at this location which are of a similar size.
• The lift is available to any visitors who prefer this route to the stairs.
• A member of staff is always located in the lift to operate the controls, and to provide assistance and give information about Tower Bridge.
• Portable stools are available for visitors to collect near to the entrance and exit of the lift.

You are on Toilet with Adaptations (North Tower - Lower Level - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (North Tower - Lower Level - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to the left as you exit the lift on the second floor of the North Tower.
  • The distance from the lift is 2m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens both ways and has a low visual contrast.
  • The width of the door opening is 94cm.
  • The door has a locking handle.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 235cm (width) x 300cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 110cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 110cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 110cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 100cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 140cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Room (Quiet Spaces). Skip to the next section.

Room (Quiet Spaces)

• The room is located off the North Tower staircase, reached by steps only.
• The most accessible route to the room has steps.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not space for an assistance dog to rest.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: chairs without armrests.
• There is not a hearing assistance system.
• Additional facilities/services include: a wash basin.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Exhibition Space (North Tower Walkway Level). Skip to the next section.

Exhibition Space (North Tower Walkway Level)

• This area is indoors.
• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: interactive video effects.
• There is background noise.
• Lighting levels vary due to the use of large glazed walls.
• Display information includes: information boards and televisions/screens.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• Seating available in this area includes: benches.
• There are shows/talks with no designated seating for wheelchair users .
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the tour, this may include the use of a lift.
• Access throughout the tour may include doors permanently held open.
• Wayfinding signage is provided throughout the tour.
• Signage is clearly visible with high contrasting colours.

You are on Exhibition Space (East Walkway - West Walkway). Skip to the next section.

Exhibition Space (East Walkway - West Walkway)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• There may be background noise.
• Lighting levels vary due to the use of large glazed walls.
• Display information includes: tactile, pictorial, information boards and televisions/screens.
• There is not a hearing assistance system.
• Seating available in this area includes: benches and stools.
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the tour.
• Wayfinding signage is provided throughout the tour.
• Signage is clearly visible with high contrasting colours.

You are on Exhibition Space (South Tower Walkway Level). Skip to the next section.

Exhibition Space (South Tower Walkway Level)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• There is background noise.
• Lighting levels vary due to the size of the space.
• Display information includes: pictorial and information boards.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• Seating available in this area includes: benches.
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the tour.
• Wayfinding signage is provided throughout the tour.
• Signage is clearly visible with high contrasting colours.

You are on Exhibition Space (South Tower Lower Level). Skip to the next section.

Exhibition Space (South Tower Lower Level)

• This area is indoors.
• There is step-free level access throughout all areas.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• There is no (or very little) background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: pictorial and information boards.
• There is not a hearing assistance system.
• The tour is self-guided but volunteers/staff are available to provide additional information.
• There is step-free level access throughout the tour.
• Wayfinding signage is provided throughout the tour.
• Signage is clearly visible with high contrasting colours.

You are on Stairs (South Tower - Standard Route). Skip to the next section.

Stairs (South Tower - Standard Route)

• The stairs surveyed are located in the South Tower.
• The walkway level down to the lower attraction level, then the street level on Tower Bridge Road can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Lift (South Tower - Accessible Route). Skip to the next section.

Lift (South Tower - Accessible Route)

• The lift surveyed is located to the left in the South Tower area as you enter from the East or West Walkways.
• The distance from the exit of the West Walkway is 4m.
• The most accessible route to the lift has step-free level access.
• The South Tower walkway level, lower level and street level for Tower Bridge Road are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 115cm.
• The internal dimensions of the lift are 145cm (width) x 378cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• The lift is available to all visitors who prefer this route.
• A member of staff is always located in the lift to operate the controls, and to provide assistance and give information about Tower Bridge.

You are on Toilet with Adaptations (South Tower - Lower Level - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (South Tower - Lower Level - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on the second floor of the South Tower.
  • The distance from the South Tower lift is 2m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 94cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 235cm (width) x 300cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 110cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 110cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 110cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 110cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 140cm from the floor.
  • The height of the baby change facility when in use is 89cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Exit (South Tower Stairs - Standard Route). Skip to the next section.

Exit (South Tower Stairs - Standard Route)

• The exit area is not clearly signed.
• There is stepped access at the exit.
• The lift bypasses the steps.
• There are 13 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The depth of the steps is between 30cm and 45cm.
• There are double manual doors at this exit.
• The doors are permanently held open.
• The width of the opening is 100cm.
• The doors have a high visual contrast.
• For step-free access to exit at ground level, please use the South or North Tower lifts.