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Aqua Bay Hotel

Aqua Bay Hotel, Planos 29100, Tsilivi, Zante

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Access Guide

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Resort Information

  • This resort has the following facilities: a gym, a sauna, a toilet with some adaptations for disabled people, rooms with some adaptations for disabled people, a play area/playground, a water park and a swimming pool. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
  • The resort has 144 rooms available. None of these rooms have adaptations for disabled people.
  • Adjoining rooms are not available.
  • The resort provides accommodation in 6 buildings, some of which have 2 storeys. The resort is mostly accessible via step-free level pathways, with some ramps of varying degrees. There are 5 lifts.
  • There is 1 restaurant.
  • There are 9 swimming pools (excluding room pools).
  • Toilet and changing facilities available include: a toilet with some adaptations for disabled people.
  • Toilet facilities with some adaptations for disabled people can be found in the reception lobby and in the pool bar area.
  • Standard toilet facilities can be found in the reception lobby, in the pool bar area and near the restaurant.
  • Baby change facilities can be found outside the toilet area in the reception lobby.
  • The resort has the following available: a deaf alert system.
  • There is no medication fridge.
  • Guests can hire mobility equipment locally.
  • The resort has a list of local suppliers.
  • Guests can use their own mobility scooter at the resort.
  • Guests can store and charge their mobility scooters in their rooms.
  • We have been told that assistance dogs are not allowed in the resort.
  • This resort is aware of the Sunflower Lanyard Scheme.
  • There is not a Safe/Quiet Place available in the resort.
  • WiFi is available throughout the resort.
  • There is a Kids' Club operated by TUI. For more information, please contact TUI or the resort.

Entrance

  • The entrance to the resort is located at the front of the building.
  • There is step-free level access at the entrance to the building.
  • There are automatic doors at the entrance, which open by sliding.
  • The width of the door opening is 150cm.
  • The doors have a low colour contrast.
  • A member of resort staff is available for assistance at this entrance.

Reception

  • There is step-free level access to reception.
  • There is a reception desk suitable for a wheelchair user.
  • The reception does not have a hearing assistance system.
  • There is hard flooring.
  • The flooring is patterned.
  • There are coffee tables, chairs with armrests, chairs without armrests, sofas and tables available in this reception area.
  • There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is background noise which varies depending on the time of day.

Getting Around the Building

  • This building contains a main reception, a restaurant, a gym and a bar.
  • The building has multiple floors which can be accessed via stairs and lift.
  • The following areas have step-free level access: main entrance doors, the lifts, the standard toilets and the baby changing facilities. There is step-free level access via lift to some of the guest rooms, the toilets with adaptations for disabled people and the restaurant.
  • There is hard flooring.
  • Some flooring is shiny and patterned.

Lift

  • The lift is located to the right of the reception desk.
  • The floors that can be accessed from this lift are 0 to 2.
  • This lift is a standard lift.
  • Externally the lift has: controls that are not at a recommended height (between 90cm - 120cm), buttons with a low colour contrast to the surroundings, Braille markings, a door with a high colour contrast to the surroundings and tactile markings.
  • The lift does have a recommended turning space (150cm x 150cm) in front of it.
  • The lift door opening width is 120cm.
  • The dimensions of the lift are 110cm x 206cm.
  • Internally the lift has; controls that are not at a recommended height (between 90cm - 120cm), Braille markings, buttons with a low colour contrast to the surroundings and tactile markings.

Getting Around the Resort

  • The paths around the resort are made from: concrete and tiles.
  • The following areas have step-free level access: the main entrance doors, the lifts, the standard toilets and the baby changing facilities. .
  • The following areas have step-free access via lift: some of the guest rooms, the toilets with adaptations for disabled people and the restaurant.
  • The following areas have step-free access via slight ramps or slopes: the water park, the pool area, some guest rooms and the entertainment area.
  • The following areas do not have step-free access: some of the pools in the pool area.

Toilet (Reception Lobby)

  • The female toilet was surveyed.
  • There is also a male toilet in the same location.
  • There is step-free level access into the toilet.
  • The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
  • The width of the toilet door opening is 80cm.
  • The width of the door into the toilet cubicle is not over 75cm.
  • The wash basin tap type is lever mixer.

Toilet with Adaptations for Disabled People (Reception Lobby - Transfer Both Sides)

  • There is step-free level access into the toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The toilet door is manual, opens outwards and has a low colour contrast with the surrounding walls.
  • The width of the toilet door opening is 89cm.
  • The toilet door has a key lock.
  • The dimensions of the cubicle are 198cm x 220cm and it has a turning space of at least 150cm x 150cm.
  • There are lateral transfer spaces on both sides of the toilet as you look at it.
  • The lateral transfer space on the left is 80cm from the side of the toilet pan to the wall.
  • The lateral transfer space on the right is 77cm from the side of the toilet pan to the wall.
  • There is a push button flush on top of the cistern.
  • There is no dropdown rail.
  • The following fixtures can be reached from the toilet seat: the toilet roll holder.
  • The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and towel dispenser.
  • The following fixtures are at the recommended height: the toilet seat (48cm), hand dryer (between 80cm - 100cm) and the baby changing facility (75cm).
  • The following fixtures are not at the recommended height: the soap dispenser (not between 80cm - 100cm).
  • The wash basin tap type is lever mixer.
  • The following have a less clear colour contrast with their surroundings: the floor, the toilet seat and the internal toilet door.
  • There is no emergency alarm.
  • The toilet has a mirror.
  • There is no shelf in the toilet.
  • The cubicle has a pedal bin.
  • There are no coat hooks.
  • There is a baby change facility at a recommended height (75cm).