Access Guide
Resort Information
- The 372 room resort is located on Avenida JM Galván Bello in Golf del Sur.
- There is step-free access around most of the resort via level pathways and slight ramps. There are also 6 lifts in the resort.
- This resort has the following facilities: rooms with some adaptations for disabled people, swimming pools, a splash park, a water park and restaurants.
- The resort has 372 rooms available. 12 of these rooms have adaptations for disabled people.
- Rooms with some adaptations for disabled people, with adjoining rooms, are available.
- There are 4 restaurants.
- There are 5 swimming pools (excluding room pools).
- Toilet and changing facilities available include: toilets with some adaptations for disabled people and step-free standard toilets.
- Toilet facilities with some adaptations for disabled people can be found in the reception lobby, the entrance to blocks 5 and 1 and next to the restaurant.
- Standard toilet facilities can be found in the reception lobby, the entrance to blocks 5 and 1 and next to the restaurant.
- Baby change facilities can be found in the reception lobby, the entrance to blocks 5 and 1 and next to the restaurant.
Many of the parent & baby rooms have a microwave, baby changing table and breastfeeding areas. - The resort has the following available: a panic alarm.
- There is a medication fridge available on request.
- Guests can hire mobility equipment from the resort.
- Guests can use their own mobility scooter at the resort.
- Guests can store and charge their mobility scooters in an area near reception or in their rooms.
- We have been told that assistance dogs are allowed in most areas of the resort.
- Assistance dogs are able to stay with guests in rooms with adaptations for disabled people.
- Assistance dog spending areas are not available in the resort.
- Water bowls for assistance dogs are not available.
- Guests can bring food for assistance dogs which can be stored in the guests' rooms.
- This resort is not aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort, but a space could be made available on request.
- WiFi is available throughout the resort.
- There is a nearby beach consisting of black sand and pebbles, which is approximately 10 minutes walk outside of the resort. There is an exit gate at the rear of the resort which leads to the raised promenade.
On-site Facilities
- This resort has the following available; a Kids' Club, a gym, a spa, a sauna, a steam room, treatment rooms, a play area/playground, sports courts and a shop. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- There is a Kids' Club operated by an independent operator. For more information, please contact TUI or the resort.
- There are facilities for the following sports available at this resort: tennis, table tennis, basketball, football, badminton, archery, petanque and yoga.
- Activities available at this resort include: paddle yoga, games room, pool, billiards.
- The following areas have step-free level access: There is step-free level access to the toilets with adaptations for disabled people, the standard toilets with baby changing facilities, the rooms with adaptations for disabled people, the lobby bar, the shop and the lifts.
- The following areas have step-free access via lift: There is step-free access via lift to the spa, the guest rooms and the entertainment area (followed by a ramp).
- The following areas have step-free access via slight ramps or slopes: There is step-free access via slight ramps to the restaurant, the pool area, the water park, the entertainment theatre, the Kids' Club and the activities.
Entrance
- The entrance to the resort is located at the front of the building.
- There is step-free level access at the entrance to the resort.
- There are automatic doors at the entrance, which open by sliding.
- The width of the door opening is 250cm.
- There is a second set of automatic doors at the entrance, which open by sliding.
- The width of the door opening is 250cm.
Reception
- There is step-free level access to reception.
- There is a reception desk at a suitable height for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- There is a table that is used for guests with disabilities to check-in, which is 62cm high.
The width of the rear exit doors is 250cm.
Getting Around the Building
- This building contains a main reception, shops, bars, restaurants, an indoor pool, a gym and sports courts.
- The building has multiple floors which can be accessed via stairs, lift and ramp.
- There is step-free level access to the toilets with adaptations for disabled people, the standard toilets with baby changing facilities, the rooms with adaptations for disabled people, the lobby bar, the shop and the lifts.
There is step-free access via lift to the spa, the guest rooms and the entertainment area (then a ramp). - There is step-free access via slight ramps to the restaurant, the pool area, the Kids' Club and the activities.
- The floors that can be accessed from the lift are 0, 1, 2.
- The lift door opening width is 80cm.
- The dimensions of the lift are 108cm x 136cm.
Toilet with Adaptations for Disabled People (Reception Lobby - Transfer Both Sides)
- There is step-free level access into the toilet.
- There is pictorial signage on or near the toilet door.
- The toilet door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 91cm.
- The toilet door has a twist lock.
- The dimensions of the cubicle are 228cm x 231cm and it has a turning space of at least 150cm x 150cm.
- There are lateral transfer spaces on both sides of the toilet as you look at it.
- The lateral transfer space on the left is 101cm from the side of the toilet pan to the wall.
- The lateral transfer space on the right is 92cm from the side of the toilet pan to the wall.
- There is a push button flush on the wall above the cistern.
- There is a dropdown rail on both sides of the toilet seat.
- Fixtures within the toilet include: an emergency alarm, a wash basin, a soap dispenser and a towel dispenser.
- The toilet has a mirror.
- There is no shelf in the toilet.
- The cubicle has a waste bin without lid.
- There are no coat hooks.
Toilet
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- There is step-free level access into the toilet.
- The toilet door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
- There is a baby change facility which is not at a recommended height (75cm).
- The height of the baby changing table is 105cm.
The door to the standard toilets is 91cm wide. The width of the cubicle doors is 81cm.
Parent and Baby Room / Breastfeeding Room (Pool Area)
- There is step-free access into the room, via a ramp.
- The ramp is slight, over 150cm wide, with no handrails.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 91cm.
- There is a baby change facility which is not at a recommended height (75cm).
- There is not a wash basin.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- Waste bins include: a general waste bin with lid.
- There are several parent and baby rooms throughout the resort with breastfeeding areas, baby changing units and microwave ovens.