Access Guide
Resort Information
- The resort provides accommodation in 32 buildings, some of which have 3 storeys. The resort is mostly accessible via step-free level pathways, with some ramps of varying degrees. There are 21 lifts.
- This resort has the following facilities: beach access, swimming pools, a water park and restaurants.
- The resort has 818 rooms available. 3 of these rooms have adaptations for disabled people.
- Standard rooms with adjoining rooms are available.
- There are 9 restaurants.
- There are 8 swimming pools (excluding room pools).
- Toilet and changing facilities available include: toilets with some adaptations for disabled people.
- Toilet facilities with some adaptations for disabled people can be found in the reception lobby, in the water park, in the pool area, at the beach.
- Standard toilet facilities can be found in the reception lobby, in the water park, in the pool area, at the beach.
- Baby change facilities can be found within the toilets with adaptations for disabled people, within the male and female standard toilets.
- The resort has the following available: a deaf alert system.
- There is no medication fridge.
- Guests cannot hire mobility equipment from the resort.
- Guests can hire mobility equipment locally.
- The resort has a list of local suppliers.
- Guests can use their own mobility scooter at the resort.
- Guests can store and charge their mobility scooters in reception.
- We have been told that assistance dogs are not allowed in the in the resort.
- This resort is not aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort.
- WiFi is available throughout the resort.
On-site Facilities
- This resort has the following available; a Kids' Club, a gym, a spa, a sauna, treatment rooms, a play area/playground, sports courts and shops. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- There is a Kids' Club operated by the hotel. For more information, please contact TUI or the resort.
- There are facilities for the following sports available at this resort: tennis, basketball, archery and petanque.
- Activities available at this resort include: water polo, pool tables, aqua aerobics, kayaking, snorkelling, darts,.
- The following areas have step-free access via lift: some accommodation on floors 1, 2 and 3.
- The following areas have step-free access via slight ramps or slopes: the main entrance doors, the toilets with adaptations for disabled people, the standard toilets, the rooms with adaptations for disabled people, the spa, the main restaurant, the pool area, the water park, the entertainment area, the beach, some of the activities.
- The following areas have step-free access via steep or very steep ramps or slopes: the reception lobby.
Entrance
- The entrance to the resort is located at the front of the building.
- There is step-free level access at the entrance to the building.
- There is an open entrance after the covered walkway, which is 252cm wide.
Reception
- There is step-free level access to reception.
- The reception desk is too high for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
Getting Around the Building
- This building contains a main reception, shops, bars and restaurants.
- The building has multiple floors which can be accessed via stairs and lift.
- There is step-free level access to the rooms on levels 1, 2 and 3.
- There is step-free access via slight ramps to the main entrance doors, the main restaurant, the toilets with adaptations for disabled people and the standard toilets.
- There is a steep ramp in the reception lobby to access some areas of the resort.
- The floors that can be accessed from the lift are Floors 1, 2 and 3.
- The lift door opening width is 80cm.
- The dimensions of the lift are 99cm x 122cm.
Toilet with Adaptations for Disabled People (Reception Lobby - Right Hand Transfer)
- There is step-free level access into the toilet.
- There is pictorial signage on or near the toilet door.
- The toilet door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 81cm.
- The toilet door has a twist lock.
- The dimensions of the cubicle are 241cm x 263cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the right of the toilet as you look at it.
- The lateral transfer space is 168cm (from the side of the toilet pan to the wall).
- There is a push button flush on top of the cistern.
- There is a dropdown rail on both sides of the toilet seat.
- Fixtures within the toilet include: a toilet roll holder, a wash basin, a soap dispenser and a towel dispenser.
- The toilet has a mirror which has been angled for ease of use.
- There is no shelf in the toilet.
- The cubicle has a pedal bin.
- There are no coat hooks.
- There is a baby change facility which is not at a recommended height (75cm).
Toilet (Reception Lobby)
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- There is step-free level access into the toilet.
- The toilet door is manual, opens inwards and has a high colour contrast with the surrounding walls.
Parent and Baby Room / Breastfeeding Room
- There is step-free level access into the room.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 76cm.
- There is a baby change facility which is not at a recommended height (75cm).
- There is a wash basin.
- There is a chair without armrests.
- There is a toilet in the parent and baby room.
- Waste bins include: a general waste bin with lid.