Access Guide
Resort Information
- This seafront resort is located in Kalithea, on the northeast coast of Rhodes.
- This resort has the following facilities: rooms with some adaptations for disabled people, a gym, a play area/playground, shops, a toilet with some adaptations for disabled people, a sauna, beach access and a splash park. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- The resort has 307 rooms available. 4 of these rooms have adaptations for disabled people.
- Adjoining rooms are not available.
- The resort provides accommodation in 17 buildings, some of which have 5 storeys. The resort is mostly accessible via step-free level pathways, with some ramps and slopes of varying degrees. There are 6 lifts. .
- There are 6 restaurants.
- There are 3 swimming pools (excluding room pools).
- There are shops.
- All shops have step-free access.
- All the shops have door widths over 75cm.
- Some of the shops have room to manoeuvre (150cm x 150cm).
- Toilet and changing facilities available include: toilets with some adaptations for disabled people and step-free standard toilets.
- Toilet facilities with some adaptations for disabled people can be found in the reception lobby and on level -1.
- Standard toilet facilities can be found in the reception lobby, on level -1, at the beach and at the beach club.
- Baby change facilities can be found within the toilets with adaptations for disabled people in the reception lobby and on level -1.
- The resort has the following available: a deaf alert system and a panic alarm.
- There is a medication fridge available on request.
- Guests can hire mobility equipment locally.
- The resort has a list of local suppliers.
- Guests can use their own mobility scooter at the resort.
- Mobility scooters can be stored in the guests' rooms.
- We have been told that assistance dogs are allowed in most areas of the resort.
- Assistance dogs are able to stay with guests in rooms with adaptations for disabled people.
- Assistance dog spending areas are not available in the resort.
- Water bowls for assistance dogs are not available.
- Guests can bring food for assistance dogs which can be stored in their rooms.
- This resort is aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort.
- WiFi is available throughout the resort.
- There is a Kids' Club operated by the hotel. For more information, please contact TUI or the resort.
Entrance
- The entrance to the resort is located at the front of the building.
- There is step-free access via ramp at the entrance to the building.
- The ramp is slight, over 150cm wide, with no handrails.
- There are automatic doors at the entrance, which open by sliding.
- The width of the door opening is 170cm.
- The doors have a medium colour contrast.
- There is a second set of automatic doors at the entrance, which open by sliding.
- The width of the door opening is 170cm.
- The doors have a medium colour contrast.
- A member of resort staff is available for assistance at this entrance.
Reception
- There is step-free level access to reception.
- There is a reception desk with a lowered area which is too high for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- The flooring is shiny.
- There are coffee tables, sofas, chairs with armrests and chairs without armrests available in this reception area.
- There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is background noise.
Getting Around the Building
- This building contains bars, a main reception, an indoor pool, a gym, restaurants and shops.
- The building has multiple floors which can be accessed via stairs and lift.
- The following areas have step-free level access: the toilets with adaptations for disabled people (with baby changing facilities), the standard toilets, the lobby bar and the lifts. There is step-free level access via lift to the main buffet restaurant and some of the guest rooms.
- The following areas have step-free access via slight ramps or slopes: the main entrance.
- The following areas have step-free access via steep or very steep ramps or slopes: the lobby bar.
- The following areas do not have step-free access: the poolside showers.
- There is hard flooring.
- Some flooring is shiny.
Lift
- The lift is located to the left hand side of the reception desk.
- The floors that can be accessed from this lift are 0 to -1.
- This lift is a standard lift.
- Externally the lift has: a door with a high colour contrast to the surroundings, buttons with a high colour contrast to the surroundings, controls that are not at a recommended height (between 90cm - 120cm) and tactile markings.
- The lift does have a recommended turning space (150cm x 150cm) in front of it.
- The lift door opening width is 90cm.
- The dimensions of the lift are 180cm x 150cm.
- There are other lifts which are similar in size at the same location.
- Internally the lift has; a mirror to aid reversing, controls at a recommended height (between 90cm - 120cm), Braille markings, tactile markings and buttons with a high colour contrast to the surroundings.
Getting Around the Resort
- The paths around the resort are made from: concrete, tiles, artificial grass and block paving.
- The following areas have step-free access via lift: some of the guest rooms in the accommodation buildings.
- The following areas have step-free access via slight ramps or slopes: the main entrance and the entertainment area.
- The following areas have step-free access via steep or very steep ramps or slopes: the pool area, the entertainment area and the beach.
- The following areas do not have step-free access: the poolside showers.
Toilet with Adaptations for Disabled People (Reception Lobby - Left Hand Transfer)
- There is step-free level access into the toilet.
- There is pictorial signage on or near the toilet door.
- The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 80cm.
- The toilet door has a twist lock.
- The dimensions of the cubicle are 235cm x 112cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the toilet as you look at it.
- The lateral transfer space is 150cm (from the side of the toilet pan to the wall).
- There is a spatula flush on the non transfer side.
- The following grab rails are available: a vertical rail on the right side of the wash basin.
- There is a dropdown rail on the non-transfer side.
- The following fixtures can be reached from the toilet seat: the toilet roll holder.
- The following fixtures cannot be reached from the toilet seat: the wash basin, the soap dispenser and towel dispenser.
- The following fixtures are at the recommended height: the toilet seat (48cm), the toilet roll holder (between 80cm - 100cm), the soap dispenser (between 80cm - 100cm) and towel dispenser (between 80cm - 100cm).
- The following fixtures are not at the recommended height: the wash basin (not between 72cm - 74cm) and the baby changing facility (not at 75cm).
- The wash basin tap type is lever mixer.
- The following have a less clear colour contrast with their surroundings: the internal toilet door, the grab rail, the dropdown rail, the floor and the toilet seat.
- There is no emergency alarm.
- The toilet has a mirror which has been angled for ease of use.
- There is no shelf in the toilet.
- The cubicle has a waste bin without lid and a pedal bin.
- There are no coat hooks.
- There is a baby change facility which is not at a recommended height (75cm).
Toilet (Reception Lobby)
- The male standard toilet was surveyed.
- There is also a female toilet in the same location.
- There is step-free level access into the toilet.
- The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 80cm.
- The width of the door into the toilet cubicle is over 75cm.
- The wash basin tap type is lever mixer.