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Resort Information

• The resort is located in the centre of Playa de las Americas in south-west Tenerife.
• This resort has the following facilities: rooms with some adaptations for disabled people, a toilet with some adaptations for disabled people, shops and a gym. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
• The resort has 365 rooms available. 10 of these rooms have adaptations for disabled people
• Adjoining rooms are not available.
• There is step-free access throughout the majority of the resort grounds.
• There are 2 restaurants.
• There are 2 swimming pools (excluding room pools).
• There are shops.
• All shops have step-free access.
• None of the shops have door widths over 75cm.
• Some of the shops have room to manoeuvre (150cm x 150cm).
• Toilet and changing facilities available include: step-free standard toilets and toilets with some adaptations for disabled people.
• Toilet facilities with some adaptations for disabled people can be found in the reception lobby, within the male and female standard toilets and also on level P-1 next to the shop and games room.
• Standard toilet facilities can be found in the reception lobby, on level -1 next to the shop and games room, next to the main pool and next to the poolside bar.
• Baby change facilities can be found in the standard male and female toilets in the reception lobby and in the standard male and female toilets on level -1 next to the shop and games room.
• The resort has the following available: bath mats.
• There is a medication fridge at the reception.
• Guests cannot hire mobility equipment from the resort.
• Guests can hire mobility equipment locally.
• The resort has a list of local suppliers.
• Guests can use their own mobility scooter at the resort.
• Mobility scooters can be stored and charged at the rear of the reception lobby.
• We have been told that assistance dogs are not allowed in the resort.
• This resort is not aware of the Sunflower Lanyard Scheme.
• There is not a Safe/Quiet Place available in the resort.
• WiFi is available throughout the resort.
• There is a Kids' Club operated by the resort. For more information, please contact TUI or the resort.

You are on Getting Around the Resort. Skip to the next section.

Getting Around the Resort

• There is step-free access throughout the majority of the resort grounds.
• The paths around the resort are made from: tiles.
• There is a mixture of seating with and without armrests along the pathways.
• All the paths are illuminated.

You are on Entrance. Skip to the next section.

Entrance

• The entrance to the resort is located at the front of the main building.
• There is step-free level access at the entrance to the resort.
• There are automatic doors at the entrance, which open by sliding.
• The width of the door opening is 150cm.
• The doors have a low colour contrast.

You are on Getting Around the Building. Skip to the next section.

Getting Around the Building

• This building contains a main reception, bars, a shop, an indoor pool, a gym, changing areas and restaurants.
• The building has multiple floors which can be accessed via lift and stairs.
• The following areas have step-free level access: all facilities on P0 and P1, Rooms 01, 028 to 032 on P0, Rooms S-1,-2 and 3 on P-1 and all rooms on floors P1 to P6.
• The following areas have step-free access via steep or very steep ramps or slopes: rooms 002 to 027 on level P0, rooms S-4 to S-15 on level P-1, the spa and the gym.
• The following areas do not have step-free access: the rooms on floor P7 and the Platinum Terrace.
• There is hard flooring.
• Some flooring is shiny and patterned.
• The majority of walkway widths are between 120cm and 180cm, with high colour contrast between the walls and floor.

You are on Reception. Skip to the next section.

Reception

• There is step-free level access to reception.
• Lighting levels are good at this reception.
• The reception desk is too high for a wheelchair user.
• The reception does not have a hearing assistance system.
• There is hard flooring.
• The flooring is shiny.
• There are armchairs and sofas available in this reception area.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is background noise which varies depending on the time of day.

You are on Counter (TUI). Skip to the next section.

Counter (TUI)

• There is step-free level access to the counter.
• The counter has patterned backgrounds which may affect the ability of someone to lip read.
• Lighting levels are good at this counter.
• There is a counter suitable for a wheelchair user.
• The counter does not have a hearing assistance system.
• There is hard flooring.
• Some flooring is shiny and patterned.
• There are armchairs available in the counter area.
• There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is background noise which varies depending on the time of day.

You are on Toilet with Adaptations for Disabled People (in the Reception Lobby Within the Female Toilets - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations for Disabled People (in the Reception Lobby Within the Female Toilets - Right Hand Transfer)

• There is step-free level access into the toilet.
• There is pictorial signage on or near the toilet door.
• The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 76cm.
• The toilet door has a twist lock.
• The dimensions of the cubicle are 165cm x 180cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet as you look at it.
• The lateral transfer space is 107cm (from the side of the toilet pan to the wall).
• There is a push button flush in the centre of the cistern.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and a toilet roll holder on the dropdown rail.
• The following fixtures are not at the recommended height: the toilet seat (not at 48cm).
• The following have a high colour contrast with their surroundings: the dropdown rail.
• The following have a less clear colour contrast with their surroundings: the floor and the toilet seat.
• There is no emergency alarm.
• The toilet has no mirror.
• There is no shelf in the toilet.
• The cubicle has a waste bin without lid.
• There are no coat hooks.

You are on Toilet with Adaptations for Disabled People (in the Reception Lobby Within the Male Toilets - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations for Disabled People (in the Reception Lobby Within the Male Toilets - Right Hand Transfer)

• There is step-free level access into the toilet.
• There is pictorial signage on or near the toilet door.
• The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 77cm.
• The toilet door has a twist lock.
• The dimensions of the cubicle are 160cm x 180cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet as you look at it.
• The lateral transfer space is 110cm (from the side of the toilet pan to the wall).
• There is a push button flush in the centre of the cistern.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder and a toilet roll holder on the dropdown rail.
• The following fixtures are not at the recommended height: the toilet seat (not at 48cm).
• The following have a high colour contrast with their surroundings: the dropdown rail.
• The following have a less clear colour contrast with their surroundings: the toilet seat, the floor and the internal toilet door.
• There is no emergency alarm.
• The toilet has no mirror.
• There is no shelf in the toilet.
• The cubicle has a waste bin without lid.
• There are no coat hooks.

You are on Toilet (in the Reception Lobby). Skip to the next section.

Toilet (in the Reception Lobby)

• The male and female standard toilets were surveyed.
• There is step-free level access into the toilet.
• The toilet door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
• The width of the toilet door opening is 76cm.
• The width of the door into the toilet cubicle is not over 75cm.
• The wash basin tap type is sensor.
• There is a baby change facility which is not at a recommended height (75cm).

You are on Lift (P0 to P-1). Skip to the next section.

Lift (P0 to P-1)

• The lift is located opposite the reception desk.
• The floors that can be accessed from this lift are P0 to P-1.
• This lift is a standard lift.
• Externally the lift has: buttons with a low colour contrast to the surroundings, a door with a high colour contrast to the surroundings and controls at a recommended height (between 90cm - 120cm).
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door opening width is 120cm.
• The dimensions of the lift are 160cm x 180cm.
• Internally the lift has; tactile markings, controls at a recommended height (between 90cm - 120cm), a visual floor indicator, Braille markings, buttons with a low colour contrast to the surroundings and a separate door to exit.

You are on Stairs (P0 to P-1). Skip to the next section.

Stairs (P0 to P-1)

• The floors which are accessible by stairs are P0 to P-1.
• There are 15+ steps between floors with resting points (landings).
• The stairs have handrails on both sides and are not clearly marked.

You are on Lift (P-1 to P6). Skip to the next section.

Lift (P-1 to P6)

• The lift is located in the reception lobby.
• The floors that can be accessed from this lift are P-1, P0, P1, P2, P3, P4, P5 and P6.
• This lift is a standard lift.
• Externally the lift has: a door with a high colour contrast to the surroundings and controls that are not at a recommended height (between 90cm - 120cm).
• The lift does have a recommended turning space (150cm x 150cm) in front of it.
• The lift door opening width is 77cm.
• The dimensions of the lift are 120cm x 160cm.
• There are other lifts which are similar in size at the same location.
• Internally the lift has; a visual floor indicator, Braille markings, tactile markings, controls at a recommended height (between 90cm - 120cm) and buttons with a low colour contrast to the surroundings.

You are on Stairs (P-1 to P7). Skip to the next section.

Stairs (P-1 to P7)

• The floors which are accessible by stairs are P-1, P0, P1, P2, P3, P4, P5, P6 and P7.
• There are 15+ steps between floors with resting points (landings).
• The stairs have a handrail that switches sides.

You are on Toilet with Adaptations for Disabled People (on Level P-1, Next to the Shops and Games Room Within the Female Toilets - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations for Disabled People (on Level P-1, Next to the Shops and Games Room Within the Female Toilets - Right Hand Transfer)

• There is step-free level access into the toilet.
• There is no signage on or near the toilet door.
• The toilet door is manual, opens outwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 77cm.
• The toilet door has a twist lock.
• The dimensions of the cubicle are 180cm x 150cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the toilet as you look at it.
• The lateral transfer space is 72cm (from the side of the toilet pan to the wall).
• There is a push button flush in the centre of the cistern.
• There is a dropdown rail on the transfer side.
• The following fixtures cannot be reached from the toilet seat: the toilet roll holder.
• The following fixtures are not at the recommended height: the toilet seat (not at 48cm) and the toilet roll holder (not between 80cm - 100cm).
• The following have a high colour contrast with their surroundings: the dropdown rail.
• The following have a less clear colour contrast with their surroundings: the toilet seat, the internal toilet door and the floor.
• There is no emergency alarm.
• The toilet has no mirror.
• There is no shelf in the toilet.
• The cubicle has a waste bin without lid.
• There are no coat hooks.

You are on Toilet with Adaptations for Disabled People (on Level P-1 Next to the Shops and Games Room Within the Male Toilets - No Transfer Space). Skip to the next section.

Toilet with Adaptations for Disabled People (on Level P-1 Next to the Shops and Games Room Within the Male Toilets - No Transfer Space)

• There is step-free level access into the toilet.
• There is no signage on or near the toilet door.
• The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 76cm.
• The toilet door has a twist lock.
• The dimensions of the cubicle are 100cm x 150cm and it does not have a 150cm x 150cm turning space.
• There is not a lateral transfer space next to the toilet.
• There is a push button flush in the centre of the cistern.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: the toilet roll holder.
• The following fixtures are not at the recommended height: the toilet seat (not at 48cm) and the toilet roll holder (not between 80cm - 100cm).
• The following have a high colour contrast with their surroundings: the dropdown rail.
• The following have a less clear colour contrast with their surroundings: the internal toilet door, the floor and the toilet seat.
• There is no emergency alarm.
• The toilet has no mirror.
• There is no shelf in the toilet.
• The cubicle has a waste bin without lid.
• There are no coat hooks.

You are on Toilet (on Level P-1 Next to the Shops and Games Room). Skip to the next section.

Toilet (on Level P-1 Next to the Shops and Games Room)

• The male and female standard toilets were surveyed.
• There is step-free level access into the toilet.
• The toilet door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
• The width of the toilet door opening is 80cm.
• The width of the door into the toilet cubicle is not over 75cm.
• The wash basin tap type is sensor.
• There is a baby change facility which is not at a recommended height (75cm).

You are on Toilet (Next to the Poolside Bar). Skip to the next section.

Toilet (Next to the Poolside Bar)

• The male and female standard toilets were surveyed.
• There is step-free access into the toilet, via a ramp.
• The ramp is steep between 75cm and 150cm wide, with a handrail on the right going down.
• The toilet door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
• The width of the toilet door opening is 77cm.
• The width of the door into the toilet cubicle is over 75cm.
• The wash basin tap type is sensor.

You are on Toilet (Next to the Pool). Skip to the next section.

Toilet (Next to the Pool)

• There is step-free level access into the toilet.
• These toilets were under refurbishment at the time of surveying in July 2023.