Skip to main content
The new name for DisabledGo

RIU Palace Santa Maria - Renova Spa

RIU Palace Santa Maria

Access Guide

Show Easy Read

Getting to (The Renova Spa)

Entrance

  • The entrance to the spa is located to the right as you exit the from rear of the main building, off the main resort walkway next to the Sports Bar.
  • There is step-free level access at the entrance to the spa.
  • There are manual doors at the entrance, which open towards you.
  • The width of the door opening is 85cm.
  • The doors have a low colour contrast.

Reception

  • There is step-free level access to reception.
  • The reception has patterned backgrounds which may affect the ability of someone to lip read.
  • Lighting levels are good at this reception.
  • The reception desk is too high for a wheelchair user.
  • The reception does not have a hearing assistance system.
  • There is hard flooring.
  • The flooring is patterned.
  • There are coffee tables, sofas and chairs with armrests available in this reception area.
  • There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the reception area.
  • There is background noise.

Changing Area (Male)

  • The facilities available within the changing area include; standard showers and standard toilets.
  • The male changing area was surveyed, and there are also female changing areas available.
  • There is step-free level access into the area.
  • The door is manual, opens inwards and has a high colour contrast.
  • The width of the door opening is 80cm.
  • There is step-free level access around the area.
  • There is hard flooring.
  • The flooring is not shiny or patterned.
  • The seating in the changing area includes: bench seats.
  • The changing area includes: standard lockers and lockers with the lock at the recommended height for seated users.
  • The changing area has: a standard shower with no step-free access.
  • The showers have an adjustable, detachable shower head not at a recommended height (between 105cm - 185cm).
  • The width of the shower door opening is 59cm.
  • Toilet facilities include: a step-free standard toilet.
  • The width of the toilet door opening is 66cm.

Steam Room (Male Changing Area)

  • This steam room is located within the male changing area.
  • There is step-free level access into the room.
  • The door is manual, opens outwards and has a low colour contrast.
  • The width of the door opening is 64cm.

Changing Area (Female)

  • The facilities available within the changing area include; standard showers and standard toilets.
  • The female changing area was surveyed, and there are also male changing areas available.
  • There is step-free level access into the area.
  • The door is manual, opens inwards and has a high colour contrast.
  • The width of the door opening is 80cm.
  • There is step-free level access around the area.
  • There is hard flooring.
  • The flooring is not shiny or patterned.
  • The seating in the changing area includes: bench seats.
  • The changing area includes: standard lockers and lockers with the lock at the recommended height for seated users.
  • The changing area has: a standard shower with no step-free access.
  • The showers have an adjustable, detachable shower head not at a recommended height (between 105cm - 185cm).
  • The width of the shower door opening is 59cm.
  • Toilet facilities include: a step-free standard toilet.
  • The width of the toilet door opening is 66cm.

Steam Room (Female Changing Area)

  • This steam room is located within the female changing area.
  • There is step-free level access into the room.
  • The door is manual, opens outwards and has a low colour contrast.
  • The width of the door opening is 64cm.

Treatment Room (Cabin 2)

  • There is step-free level access into the room.
  • There is a manual door which opens inwards and has a high colour contrast.
  • The width of the door opening is 80cm.
  • The room does not have an unobstructed turning space (150cm x 150cm).
  • There is hard flooring.
  • The flooring is not shiny or patterned.
  • There is a height adjustable treatment table.
  • There are stools available in the room.
  • There is not a hearing assistance system in the room.
  • There is no (or very little) background noise.
  • There are 7 similar rooms available.
  • There is also an 80cm wide single door that opens inwards used to access the treatment rooms corridor. There are a total of 3 rooms with two treatment tables, and 5 rooms with one treatment table. The majority of the rooms have a shower cubicle with 1 step leading into the cubicle.

Treatment Room (Salon)

  • There is step-free level access into the room.
  • There is a manual door which opens inwards and has a low colour contrast.
  • The width of the door opening is 80cm.
  • The room does have an unobstructed turning space (150cm x 150cm).
  • There is hard flooring.
  • The flooring is not shiny or patterned.
  • There are chairs with armrests and chairs without armrests available in the room.
  • There is not a hearing assistance system in the room.
  • There is no (or very little) background noise.
  • The Salon provides treatments such as manicures, pedicures and haircuts amongst others.

Gym

  • There is step-free level access into the gym.
  • The door is manual, opens inwards and has a low colour contrast.
  • The width of the door opening is 68cm.
  • The gym is not staffed.
  • There is no emergency alarm.
  • Equipment includes free weights and cable resistance machines.
  • There is background noise.
  • The gym does not have a hearing assistance system.
  • There is a 150cm x 150cm manoeuvring space between some of the equipment.

Swimming Pool (Indoor Pool)

  • This is an indoor swimming pool.
  • There is step-free level access into the pool area.
  • There are 5 steps with a handrail on the left going down.
  • There is step-free level access around the whole pool.
  • The pool is not staffed and does not have a lifeguard.
  • Seating around the pool includes: sun loungers.
  • The flooring is hard.
  • There is a single shallow step accessing the poolside shower.