Access Guide
Getting to
- Mermaid À La Carte restaurant is located in the Lotus area of the resort grounds, at the beach front.
- The most accessible route has step-free level access, a lift and an automatic door.
- To view information about this lift click here (new tab).
- The nearest toilet with adaptations for disabled people is Toilet with Adaptations for Disabled People (Opposite World Class Fitness Centre - Left Hand Transfer), please click here for more information (new tab).
- The nearest toilet with adaptations for disabled people is Toilet with Adaptations for Disabled People (Level -1 - Rear Right of Port Queen Building - By Bloom Restaurant - Right Hand Transfer), please click here for more information (new tab).
Entrance
- The entrance to the restaurant is located in the Lotus area of the resort grounds, at the beach front.
- There is no step-free access at the entrance to the restaurant.
- There are 9 steps, which are unmarked, with a handrail on the right going down.
- There is an opening without doors at the entrance, which is permanently open.
- The width of the door opening is 197cm.
- A member of resort staff is available for assistance at this entrance.
Restaurant
- The restaurant has full table service.
- Menus are handheld.
- Food served includes: an à la carte menu.
- Food served includes: seafood.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- Guests with food allergies cannot bring their own food.
- The following are available: drinking straws, takeaway cups and room charge.
- There is no hearing assistance system.
- There is no (or very little) background noise.
- The flooring outside is hard.
- Lighting levels in this area are low in the evening.
- There is step-free level access around the area.
Seating
- There is step-free level access around the area.
- There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- The seating includes: chairs without armrests.
- The tables are suitable for wheelchair users (between 70cm - 80cm and free from obstruction) .
- The flooring outside is hard.
- There is background noise.
- Lighting levels in this seating area are low in the evening.