Access Guide
Resort Information
- The resort is located in Port des Torrent, in the west of Ibiza.
- This resort has the following facilities: a play area/playground, a toilet with some adaptations for disabled people, a sports court, a gym and a swimming pool. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- The resort has 230 rooms available. 5 of these rooms have adaptations for disabled people.
- Adjoining rooms are not available.
- The resort provides accommodation in 9 buildings, some of which have 3 storeys. The resort is mostly accessible via step-free level pathways, with some ramps of varying degrees. There are no lifts. .
- There are 3 restaurants.
- There are 4 swimming pools (excluding room pools).
- Toilet and changing facilities available include: step-free standard toilets and a toilet with some adaptations for disabled people.
- Toilet facilities with some adaptations for disabled people can be found in the snack bar area and near the infinity pool.
- Standard toilet facilities can be found in the reception lobby, in the snack bar area and near the infinity pool.
- Baby change facilities can be found within the toilets with adaptations for disabled people, within the female standard toilets and in the Baby Lounge (in the snack bar area).
- The resort has the following available: a pool hoist.
- There is no medication fridge.
- Guests can hire mobility equipment locally.
- The resort has a list of local suppliers.
- Guests can use their own mobility scooter at the resort.
- Guests can store and charge their mobility scooters in their rooms.
- We have been told that assistance dogs are allowed in most areas of the resort.
- Assistance dogs are able to stay with guests in rooms with adaptations for disabled people.
- Assistance dog spending areas are not available in the resort.
- Water bowls for assistance dogs are not available.
- Guests can bring food for assistance dogs which can be stored in their rooms.
- This resort is aware of the Sunflower Lanyard Scheme.
- There is a Safe/Quiet Place available in the sensory room.
- The sensory room is located between the indoor pool and the Kids' Club on the ground floor of the main building
- The door to the sensory room is 150cm wide.
- WiFi is available throughout the resort.
- There is a Kids' Club operated by TUI. For more information, please contact TUI or the resort.
- Free entry to the adjacent waterpark is included for All-Inclusive guests.
Entrance
- The entrance to the resort is located at the front of the building.
- There is step-free access via ramp at the entrance to the building.
- The ramp is steep, between 75cm and 150cm wide, with handrails on both sides.
- There are automatic doors at the entrance, which open by sliding.
- The width of the door opening is 180cm.
- The doors have a low colour contrast.
- A member of resort staff is available for assistance at this entrance.
Reception
- There is step-free level access to reception.
- The reception has patterned backgrounds which may affect the ability of someone to lip read.
- The reception desk is too high for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- The flooring is patterned.
- There are chairs without armrests available in this reception area.
- There is space for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the reception area.
- There is background noise which varies depending on the time of day.
Getting Around the Building
- This building contains a restaurant, bars, an indoor pool and a main reception.
- The following areas have step-free access via slight ramps or slopes: the lobby bar, the toilets, the entertainment area and the restaurant.
- The following areas have step-free access via steep or very steep ramps or slopes: the main entrance.
- There is hard flooring.
- Some flooring is shiny and patterned.
Getting Around the Resort
- The paths around the resort are made from: concrete and tiles.
- The following areas have step-free access via slight ramps or slopes: the pool area and some guest rooms.
- The following areas have step-free access via steep or very steep ramps or slopes: the main entrance and some of the guest rooms.
- The following areas do not have step-free access: the guest rooms on the first floor, the terraces in the guest rooms and the Baby Lounge.
Toilet with Adaptations for Disabled People (Snack Bar Area - Right Hand Transfer)
- There is step-free access into the toilet, via a ramp.
- The ramp is slight between 75cm and 150cm wide, with no handrails.
- There is no signage on or near the toilet door.
- The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 90cm.
- The toilet door has a hook lock.
- The dimensions of the cubicle are 240cm x 164cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the right of the toilet as you look at it.
- The lateral transfer space is 70cm (from the side of the toilet pan to the wall).
- There is a push button flush on top of the cistern.
- There is a dropdown rail on both sides of the seat.
- The following fixtures can be reached from the toilet seat: the toilet roll holder.
- The following fixtures cannot be reached from the toilet seat: the soap dispenser and the wash basin.
- The following fixtures are at the recommended height: the soap dispenser (between 80cm - 100cm) and the toilet seat (48cm).
- The following fixtures are not at the recommended height: the baby changing facility (not at 75cm), the toilet roll holder (not between 80cm - 100cm) and the wash basin (not between 72cm - 74cm).
- The wash basin tap type is lever mixer.
- The following have a high colour contrast with their surroundings: both dropdown rails and the floor.
- The following have a less clear colour contrast with their surroundings: the toilet seat and the internal toilet door.
- There is no emergency alarm.
- The toilet has a mirror.
- There is no shelf in the toilet.
- The cubicle has a waste bin with lid.
- There are no coat hooks.
- There is a baby change facility which is not at a recommended height (75cm).
Toilet (Reception Lobby)
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- There is step-free access into the toilet, via a slope.
- The slope is slight over 150cm wide, with no handrails.
- The toilet door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 116cm.
- The width of the door into the toilet cubicle is not over 75cm.
- The wash basin tap type is lever mixer.
- There is a baby change facility which is not at a recommended height (75cm).
Parent and Baby Room / Breastfeeding Room (Snack Bar)
- There is not step-free access into the room.
- The door is manual, opens by sliding and has a low colour contrast with the surrounding walls.
- The width of the door opening is 108cm.
- There is a baby change facility which is not at a recommended height (75cm).
- The wash basin tap type is lever mixer.
- There is a chair without armrests.
- There is a toilet in the parent and baby room.
- Waste bins include: a nappy bin.
- There is a step to access the kitchen area, then a further step into the toilet and baby changing area. The door to access the baby changing area is 60cm wide.