Access Guide

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Resort Information

The resort is located on a hillside in Playa de Jandia in southwest Lanzarote.
This resort has the following facilities: rooms with some adaptations for disabled people, beach access, a swimming pool and restaurants.
The resort has 250 rooms available. 4 of these rooms have adaptations for disabled people
Rooms with some adaptations for disabled people, with adjoining rooms, are available.
There are 2 restaurants.
There is 1 swimming pool (excluding room pools).
Toilet and changing facilities available include: standard fitting rooms, step-free standard toilets and toilets with some adaptations for disabled people.
Toilet facilities with some adaptations for disabled people can be found in reception on level 3, on level 0 near the main bar and on level 2 near the gym and spa.
Standard toilet facilities can be found in reception on level 3, on level 0 near the main bar and on level 2 near the gym and spa.
The resort has the following available: a pool hoist.
There is a medication fridge at the reception.
Guests can hire mobility equipment from the resort.
Guests can use their own mobility scooter at the resort.
In the reception area or in the guests' rooms.
We have been told that assistance dogs are not allowed in the resort.
This resort is not aware of the Sunflower Lanyard Scheme.
There is not a Safe/Quiet Place available in the resort.
WiFi is available throughout the hotel.

This resort has the following available; a sauna, a spa, treatment rooms, a gym, a steam room and a shop. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
There are facilities for the following sports available at this resort: yoga and table tennis.
Activities available at this resort include: paddle tennis, pool table.
The following areas have step-free access via lift: Access to all activities except the table tennis is step-free via lift.
The following areas have step-free access via slight ramps or slopes: Access to the terrace, pool and beach are via slight ramps.
The following areas have step-free access via steep or very steep ramps or slopes: The final access ramp to the beach is steep.
The following areas do not have step-free access: Access to the table tennis on the 8th floor is via a lift then steps down into the table tennis area.
The width of the door into the "Spa & Relaxation" area is 150cm.
The width of the door into the gym is 160cm.
The width of the door into the sauna is 63cm.

The entrance to the resort is located off Av. de Jandia in southwest Fuerteventura.
There is step-free access via ramp at the entrance to the resort.
The ramp is slight, between 75cm and 150cm wide, with no handrails.
There are automatic doors at the entrance, which open by sliding.
The width of the door opening is 197cm.
There is a second set of automatic doors at the entrance, which open by sliding.
The width of the door opening is 199cm.
The width of the ramp on the kerb is 110cm.

This building contains bars, a main reception, restaurants and a gym.
The building has multiple floors which can be accessed via lift and stairs.
On level 3 (reception) the areas which have step-free level access are the TUI desk, lobby bar, shop, the toilets with adaptations for disabled people and the standard toilets.
On level 0 there is access via a slight ramp from the main building to the terrace and from the terrace to the pool area.
There is a steep ramp from the promenade to the beach.
On level 8 access to the table tennis area is via steps.
The floors that can be accessed from the lift are 0-3, 3-11 and 0-12.
The lift door opening width is 80cm.
The dimensions of the lift are 127cm x 162cm.
There are 3 lifts. One lift in reception serves levels 0-3 and the other lift in reception serves levels 3-11.
There is another lift on level 0 near the main restaurant which serves levels 0-12.

There is step-free level access into the toilet.
There is pictorial signage on or near the toilet door.
The toilet door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
The width of the toilet door opening is 92cm.
The toilet door has a twist lock.
The dimensions of the cubicle are 280cm x 235cm and it has a turning space of at least 150cm x 150cm.
There is a lateral transfer space to the left of the toilet as you look at it.
The lateral transfer space is 84cm (from the side of the toilet pan to the wall).
There is a push button flush on top of the cistern.
There is a dropdown rail on the transfer side.
Grab rails in the toilet include: a horizontal grab rail on the non transfer side.
Fixtures within the toilet include: a toilet roll holder, a wash basin, a hand dryer, a soap dispenser and a towel dispenser.
The toilet has a mirror.
There is no shelf in the toilet.
The cubicle has a pedal bin.
There are no coat hooks.

The female toilet was surveyed.
There is also a male toilet in the same location.
There is step-free level access into the toilet.
The toilet door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
The width of the door to the standard toilets is 79.5cm. The width of the doors to the toilet cubicles is 72cm.