Access Guide
Resort Information
- The resort is located in Phuket in southwest Thailand, on the Bang Tao beach.
- This resort has 3 levels and 2 lifts. It is mostly step-free via level pathways or slight/steep ramps.
- This resort has the following facilities: rooms with some adaptations for disabled people, beach access, swimming pools, a splash park and restaurants.
- The resort has 202 rooms available. 60 of these rooms have adaptations for disabled people.
- Adjoining rooms are not available.
- There are 4 restaurants.
- There are 3 swimming pools (excluding room pools).
- Toilet and changing facilities available include: a toilet with some adaptations for disabled people and step-free standard toilets.
- Toilet facilities with some adaptations for disabled people can be found in the reception lobby.
- Standard toilet facilities can be found in the reception lobby, next to the stage in the entertainment area and in the beach restaurant.
- Baby change facilities can be found within the female toilet in the reception lobby.
- The resort has the following available: a panic alarm.
- There is no medication fridge.
- Guests can hire mobility equipment from the resort.
- Guests can use their own mobility scooter at the resort.
- Guests can store and charge their mobility scooters in their rooms and in an area near reception.
- We have been told that assistance dogs are allowed in most areas of the resort.
- Assistance dogs are able to stay with guests in rooms with adaptations for disabled people.
- Assistance dog spending areas are not available in the resort.
- Water bowls for assistance dogs are not available.
- Guests can bring food for assistance dogs which can be stored in the guests' rooms.
- This resort is not aware of the Sunflower Lanyard Scheme.
- There is not a Safe/Quiet Place available in the resort.
- WiFi is available throughout the resort.
On-site Facilities
- This resort has the following available; a nightclub, a Kids' Club, a gym, a studio, treatment rooms and a play area/playground. There may be additional charges for some of these facilities, for more information please contact TUI or the resort.
- There is a Kids' Club operated by the hotel. For more information, please contact TUI or the resort.
- There are facilities for the following sports available at this resort: table tennis, volleyball, yoga and golf.
- Activities available at this resort include: darts, pool, aqua sports, fitness classes.
- The following areas have step-free level access: From the reception lobby there is step-free level access to the rooms with adaptations for disabled people, to the open doorway at the rear of reception and to the standard toilets.
- The following areas have step-free access via lift: There are lifts in the adjacent accommodation building to access the rooms on the 1st and 2nd levels.
- The following areas have step-free access via slight ramps or slopes: From reception there is ramped access to the toilets with adaptations for disabled people.
There is a slight ramp at the front of the resort to access the main entrance.
.There is a slightly ramped wooden pathway to access the beach. - The following areas have step-free access via steep or very steep ramps or slopes: There are several slight and steep ramps around the resort to access the restaurants, pools, activities and beach.
- The doors into the treatment room, Kids' Club and sports room all measure 90cm wide.
The door to the gym measures 100cm wide.
Entrance
- The entrance to the resort is located at the front of the main resort off a side road, which is off Soi Cherngtalay 14.
- There is step-free access via ramp at the entrance to the resort.
- The ramp is slight, over 150cm wide, with no handrails.
- There is an opening without doors at the entrance, which is permanently open.
- The width of the door opening is 300cm.
Reception
- There is step-free level access to reception.
- The reception desk is too high for a wheelchair user.
- The reception does not have a hearing assistance system.
- There is hard flooring.
- The height of the reception desk is 114cm.
Getting Around the Building
- This building contains a main reception, bars, restaurants, a gym and indoor play areas.
- The building has multiple floors which can be accessed via stairs and lift.
- From the reception lobby there is step-free level access to the rooms with adaptations for disabled people, to the open doorway at the rear of reception and to the standard toilets.
There are lifts in the adjacent accommodation building to access the rooms on the 1st and 2nd levels. - From reception there is ramped access to the toilets with adaptations for disabled people.
There is a slight ramp at the front of the resort to access the main entrance.
.There is a slightly ramped wooden pathway to access the beach. - There are several slight and steep ramps around the resort to access the restaurants, pools, activities and beach.
- The floors that can be accessed from the lift are 0, 1 and 2.
- The lift door opening width is 90cm.
- The dimensions of the lift are 140cm x 140cm.
- There is an access ramp leading to the accommodation building where the lifts are, which is 230cm wide.
Toilet with Adaptations for Disabled People (Right Hand Transfer)
- There is step-free access into the toilet, via a ramp.
- The ramp is slight, between 75cm and 150cm wide, with no handrails.
- There is pictorial signage on or near the toilet door.
- The toilet door is automatic, opens by sliding and has a medium colour contrast with the surrounding walls.
- The width of the toilet door opening is 107cm.
- The toilet door has a push button lock.
- The dimensions of the cubicle are 174cm x 249cm and it has a turning space of at least 150cm x 150cm.
- There is a lateral transfer space to the right of the toilet as you look at it.
- The lateral transfer space is 102cm (from the side of the toilet pan to the wall).
- There is a push button flush in the centre of the cistern.
- There is no dropdown rail.
- Grab rails in the toilet include: a horizontal grab rail on the non transfer side.
- Fixtures within the toilet include: a toilet roll holder, an emergency alarm, a wash basin, a soap dispenser and a towel dispenser.
- The toilet has no mirror.
- There is no shelf in the toilet.
- The cubicle has a waste bin with lid.
- There are no coat hooks.
Toilet
- The female toilet was surveyed.
- There is also a male toilet in the same location.
- There is step-free level access into the toilet.
- The toilet door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- There is a baby change facility which is not at a recommended height (75cm).
- The width of the door into the female toilet is 90cm. The width of the cubicle door is 70cm.
The height of the baby changing table/bench is 50cm.