Access Guide
Overview (University College Hospital)
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About
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- This is an acute hospital with multiple services available.
- Facilities available in the venue include: a shop, pharmacy, restaurant and café counter.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest underground station is Euston Square.
- The nearest overground station is Euston.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- The basement, lower ground, ground, first, second, third, fourth, fifth, sixth, seventh, eighth, ninth, tenth, eleventh, twelfth, thirteenth, fourteenth, fifteenth and sixteenth floor can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: phone charging points, Wi-Fi and TV pre-pay machines for patients.
Getting Around (University College Hospital)
- There is step-free level access throughout all areas, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- Some flooring is shiny and patterned.
- There is a low visual contrast between the walls and floor in all areas.
- Some of the walls have a reflective finish.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and benches.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (Outpatients Services Lifts)
- The lift surveyed is located at the front of the ground floor podium.
- The distance from the Rear Entrance - automatic doors is 25m.
- The most accessible route to the lift has step-free level access.
- The basement, lower ground, ground, first and second floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- The majority of the external controls are at a suitable height for a wheelchair user.
- The lift door opening width is 119cm.
- The internal dimensions of the lift are 199cm (width) x 182cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There are other lifts available at this location which are of a similar size.
Lift (Inpatients Lifts)
- The lift surveyed is located to the right as you enter the hospital via the Rear Entrance.
- The distance from the Rear Entrance - Automatic Doors is 10m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The basement, lower ground, ground, first, second, third, fourth, fifth, sixth, seventh, eighth, ninth, tenth, eleventh, twelfth, thirteenth, fourteenth, fifteenth and sixteenth floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- The majority of the external controls are at a suitable height for a wheelchair user.
- The lift door opening width is 119cm.
- The internal dimensions of the lift are 199cm (width) x 182cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Stairs (Inpatients Stairs)
- The stairs surveyed are located to the right as you enter the hospital via the Rear Entrance.
- There is a single manual door to access the stairwell.
- The lower ground, ground, first, second, third, fourth, fifth, sixth, seventh, eighth, ninth, tenth, eleventh, twelfth, thirteenth, fourteenth, fifteenth and sixteenth floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have some clear markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.