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A206 PALS and Complaints Team

Bristol Royal Infirmary, Upper Maudlin Street, Bristol, BS2 8HW

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Access Guide

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Getting To (A206 PALS and Complaints Team)

  • A206 PALS and Complaints Team is located on Level 2 of the main hospital building, in Zone A.
  • A206 PALS and Complaints Team is approximately 40m from the Zone A Level 2 Main Entrance - Automatic Door.
  • From the Zone A - Main Entrance - Blue Badge Holders Only parking, the Zone A Level 2 Main Entrance is located to the left.
    The route to this entrance includes a dropped kerb with tactile paving and a slight slope.
  • View further information about parking at the hospital (opens new tab)
  • Access to A206 PALS and Complaints Team is via the Zone A Level 2 Main Entrance – Automatic Door.
  • Enter via the Zone A Level 2 Main Entrance and turn left.
    Continue along the corridor.
    The A206 PALS and Complaints Team entrance is located along the corridor on the right.
  • View further information about entrances (opens new tab)
  • There is step free access to A206 PALS and Complaints Team.
  • The most accessible route includes manual doors which are held open.
  • Some flooring is shiny .
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • The following toilet facilities are available along the route; a changing places facility, accessible toilet (with left hand transfer), accessible toilet (with right hand transfer), toilets for ambulant disabled users and standard toilets.
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View information on getting to and around the hospital (opens new tab)

Hospital Parking (Zone A - Main Entrance - Blue Badge Holders Only)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located directly in front of the Bristol Royal Infirmary Zone A - Main Entrance.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height is 370cm (12ft 2in).
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 2 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 480cm (8ft 2in x 15ft 9in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located next to the Blue Badge bays.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located within the main hospital entrance foyer.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 13m (14yd 8in) from the Bristol Royal Infirmary Zone A - Main Entrance.
  • Comments View
    • Patients using these spaces must first drive through the height restriction barrier and around the Zone A drop-off lane before parking here.
    • Blue Badge holders must validate their registration plates upon exit using the payment machines.

Outside Access (Zone A Level 2 Main Entrance - Automatic Door)

  • Entrance Details View
    • This information is for the entrance located to the left of the building as you face it from Upper Maudlin Street.
    • There is not a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 87cm (2ft 10in).
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are single width.
    • The width of the door opening is 102cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located directly in front of the entrance.
    • The ramp/slope gradient is slight.

Opening Times (A206 PALS and Complaints Team)

  • Access is by appointment only.
  • Comments View
    • Drop-in service is closed until further notice.
    • Visitors are advised to call 0117 3421050 to book an appointment.

Department / Service (A206 PALS and Complaints Team)

  • Department / Service Access View
    • A206 PALS and Complaints Team is located Level 2 of the main hospital building, in Zone A.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 159cm (5ft 3in).
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 89cm (2ft 11in).
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • Staff can provide assistance with using any manual doors within the department/service.
    • There is no clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • The department/service does not play background music.
    • The lighting levels are adjustable.
  • Department / Service Facilities View
    • This department/service has; a consultation room.
    • There are 1 consultation/treatment rooms in this department/service.
    • A hearing assistance system is available.
    • The type of system is a portable loop.
    • Staff are trained to use the system.
    • The hearing assistance system was not tested at the time of the survey.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on Level 2 of the main hospital building, in Zone A.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located on Level 2 of the main hospital building, in Zone A.

Consultation / Treatment Room (A206 PALS and Complaints Team)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consultation Room.
  • There is level access to the consultation / treatment room.
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are adjustable.
  • Comments View
    • The consultation table has a height of 70cm to the underside.
    • The consultation table has a height of 72cm to the top side.