Access Guide
Getting To (Rafters Restaurant)
- The most accessible route from the Accessible Parking has a slight ramp or slope and bollards.
- View further information about parking at the hospital (opens new tab)
- Access to Rafters Restaurant is via the Main Entrance.
- There is a drop-off point at this entrance.
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- Rafters Restaurant is located to the rear of the hospital building on the ground floor.
- Rafters Restaurant is approximately 120m from the Main Entrance.
- After entering the main hospital building through the Main Entrance, continue straight ahead.
At the main stairs and lifts turn left and then right.
Follow the corridor to the Rafters Restaurant entrance on the left. - Internally the most accessible route has step-free level access.
- Some flooring along the route is shiny .
- There are resting areas along the route.
- Wayfinding signage is provided.
- The following toilet facilities are available along the route; standard toilets and a toilet with adaptations (with right hand transfer).
- View information about accessible toilet facilities in public areas (opens new tab).
- View more information on getting to and around the hospital (opens new tab)
Parking (Accessible Parking)
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Car Park
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- The car park is located in front and to the left of the main hospital entrance.
- The car park is open air/surface.
- The car park surface consists of tarmac and block paving.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 240cm (width) x 570cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 120cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 30m from the main entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces and bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for Blue Badge holders only.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located at the main hospital entrance.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Public Car Parks
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- Although Blue Badge parking is free, you must still register your car on the payment machine.
Entrance (Main Entrance)
- This entrance is located at the front of the hospital, opposite the Visitor Car Park.
- The approach to the entrance has uneven surfaces and bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 161cm.
- The doors have a low visual contrast.
- There is a second set of double automatic doors .
- The second set of doors open by sliding.
- The width of the opening is 140cm.
- The second set of doors have a low visual contrast.
- There is step-free level access as you enter.
- There is an open gap before and beyond the doors. The width of the gap is 190cm.
Entrance (Rafters Restaurant)
- This entrance is located off the ground floor corridor, to the rear of the main hospital building.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open towards you.
- There is a push pad at a height of 96cm.
- The width of the opening is 166cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is a push pad or push button to exit at a height of 100cm.
- There is step-free level access as you enter.
Eating and Drinking (Rafters Restaurant)
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Location and Service
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- Rafters Restaurant is located to the rear of the hospital building, on the ground floor.
- The most accessible route has step-free level access.
- This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available on request only.
- Menus are available on a board and displayed on the counter.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located in the centre of the restaurant, to the right after entering.
- There is step-free level access to the counter.
- The height of the counter is 91cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The height of the tray rail is 85cm.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests, armchairs, sofas and high stools.
- Furniture available in this area includes: tables, coffee tables and high tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There are microwaves and vending machines in this area.