You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The hospital is located approximately two miles to the North West of Burton upon Trent on Belvedere Road and is accessed via the A38 and the A50.
    For Sat/Nav location, enter DE13 0RB.
  • There are 6 car parks for patients and visitors.
    There are 24 Blue Badge bays available in the main car park, 16 in the Treatment Centre and 6 located at the Geoffrey Hodges Wing.
• By Bus View
  • The nearest bus stop is located at Norton Road and Belvedere Road junction, approximately 160 metres away.
    Bus services 8, 9, 401, 402, 403, 801 and 827 stop here.
  • There is not an onsite bus stop.
• By Train View
  • The nearest station to the hospital is Burton-on-Trent, approximately 1.6 miles away via Belvedere Road.
    The station is managed by East Midlands Railway.
• Useful Links View
  • Diamond buses, operators of bus services to and from the area.
  • To view the web page described above click here (opens in new tab).
  • Cross Country Trains, operators of services to and from Burton-on-Trent.
  • To view the web page described above click here (opens in new tab).
  • Google maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor corridor of the Outpatients area.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01283 593 110.
• The email address for the Patient Advice and Liaison Service (PALS) is uhdb.contactpalsburton@nhs.net.
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the Help Desk.
• Documents are available in an alternative format and can be provided to include: Braille on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact PALS.
• There is a Changing Places facility at this hospital which is located on the right of the corridor as you approach the Porters Lodge from the main entrance.
• There are telephone and face to face language interpreters available.
  Telephone interpretation services are available 24 hours a day.
  Patients should contact the ward or clinic that they will be attending to discuss interpreting needs.
  Virtual appointments are available via Attend Anywhere.
  Interpreters can be used during these virtual appointments.
  BSL interpreters are provided by Staffordshire (including for patients attending Attend Anywhere virtual appointments).
  Patients can pre-book face to face interpreting by contacting the ward/department with: Patient name, Appointment date & time, Clinic name & location and Hospital number (if known).
  Patients can also book directly with Staffordshire ASSIST at assist@staffordshire.gov.uk.
  Out of Hours face to face BSL interpreters can be requested by texting booking details to 07977 007 184.

You are on Hospital Parking (Car Park 3 and Hospital Drop Off). Skip to the next section.

Hospital Parking (Car Park 3 and Hospital Drop Off)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the left as you enter Entrance A.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 232cm x 465cm (7ft 7in x 15ft 3in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located to the left of the hospital entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located inside the hospital building.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 75m (82yd 1in) from the main hospital entrance.
• Comments View
  • Parking is free for Blue Badge Holders, but they need to phone to register as per the below:
  • Blue Badge Holders can register for free car parking by telephoning the Car Parking Help Line (0333 456 1111). Callers will need to have their Blue Badge number, badge expiry date and vehicle registration when registering. Registration can be done in advance or up to 72 hours after your visit. Registration for free parking covers Queens, Samuel Johnson and Sir Robert Peel hospitals.

You are on Hospital Parking (Car Park 4 - Main Visitor Parking). Skip to the next section.

Hospital Parking (Car Park 4 - Main Visitor Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the right as you enter Entrance A of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 223cm x 463cm (7ft 4in x 15ft 2in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 75m (82yd 1in) from the main hospital entrance.
• Comments View
  • Parking is free for Blue Badge Holders, but they need to phone to register as per the below:
  • Blue Badge Holders can register for free car parking by telephoning the Car Parking Help Line (0333 456 1111). Callers will need to have their Blue Badge number, badge expiry date and vehicle registration when registering. Registration can be done in advance or up to 72 hours after your visit. Registration for free parking covers Queens, Samuel Johnson and Sir Robert Peel hospitals.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at gate C, off the hospital access road.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 93cm (3ft 1in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 94cm.
• Ramp/Slope Details View
  • The ramp/slope is located leading to the entrance.
  • The ramp/slope gradient is slight.
• Comments View
  • There is a revolving door to the left of the single width automatic door.
  • The revolving door has a width of 225cm.
  • There is also a slow down button for the revolving door. The button is 100cm high.

You are on Getting To (Elective Admissions Lounge). Skip to the next section.

Getting To (Elective Admissions Lounge)

• The Elective Admissions Lounge is/are located on the first floor of the hospital.
• Access to the Elective Admissions Lounge is via the Hospital Main Entrance.
• Enter via the Hospital Main Entrance and proceed ahead down the corridor.
  Go through the set of open double doors, passing Costa on the left and head towards the Help Desk.
  Turn right towards WH Smith and then turn left.
  Continue down the corridor through another set of open doors and there are stairs to the left and lift to the right.
  Take the lift to the first floor.
  Upon exiting the lift turn right and proceed along the corridor.
  The shared entrance doors to Wards 15 and 16 and the Elective Admissions Lounge is located on the right.
  Enter through the shared entrance doors and continue down the corridor.
  The Elective Admissions Lounge is located on the right.
• There is step free access, via lift, to the Elective Admissions Lounge.
• The Elective Admissions Lounge is approximately 91m from the First Floor Lift.
• There is a/are manual, double door(s) which may be difficult to open between the Hospital Main Entrance and the department/service.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Entrance (Wards 15 and 16 and Elective Admissions Lounge). Skip to the next section.

Entrance (Wards 15 and 16 and Elective Admissions Lounge)

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• Entrance Details View
  • This information is for the entrance located on the first floor of the hospital.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance, via lift.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 138cm (4ft 6in).
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 138cm (4ft 6in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 166cm.

You are on Opening Times (Elective Admissions Lounge). Skip to the next section.

Opening Times (Elective Admissions Lounge)

• Opening times do vary depending on timetabling.

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• Comments View
  • 7:30am admissions are generally for the morning theatre list, however this may not always be the case.
  • 12:30pm admissions are generally for afternoon theatre lists.

You are on Department / Service (Elective Admissions Lounge). Skip to the next section.

Department / Service (Elective Admissions Lounge)

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• Department / Service Access View
  • The Elective Admissions Lounge is located on the first floor of the hospital.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 87cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, consultation rooms and standard toilet facilities.
  • There are 2 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located on first floor corridor by the faith rooms.
  • There are standard toilet facilities within this department/service.

You are on Reception (Elective Admissions Lounge). Skip to the next section.

Reception (Elective Admissions Lounge)

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• Reception View
  • The reception point is located just beyond the department entrance door, on the right.
  • The reception point is approximately 1m (3ft 3in) from the department entrance door.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • The waiting room / area does have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Consultation / Treatment Room (Male Bay). Skip to the next section.

Consultation / Treatment Room (Male Bay)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Male Bay.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • The width of the opening into this consultation room is 130cm.
    
  • This consultation room interchanges to female during busy periods.

You are on Consultation / Treatment Room (Female Bay). Skip to the next section.

Consultation / Treatment Room (Female Bay)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Female Bay.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

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• Comments View
  • The width of the opening into this room is 140cm.
    
  • This consultation room interchanges to male during busy periods.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located off the reception waiting area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 4m from the department entrance doors.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the wash basin.
  • Lighting levels are moderate to good.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Changing Places facilities are located on the ground floor of the hospital, beside the Surgical Assessment Unit.
• Accessible toilet facilities are located on the ground floor to the right as you enter the hospital and also on the first floor, opposite the Café Retreat.
• Shared standard toilet facilities are located on the ground floor, to the right as you enter the hospital and down the corridor on the left.
• Parent and baby changing facilities are located within the accessible toilet on the first floor.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Queen's Hospital Burton link (new tab) - click here.
• Queen's Hospital Burton Parking Guide link (new tab) - click here.
• Queen's Hospital Burton Location of Toilets Guide link (new tab) - click here.
• Ward 16 link (new tab) - click here.