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QHB Education Centre

Queen's Hospital Burton, Belvedere Road, Burton upon Trent, Staffordshire, DE13 0RB

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Access Guide

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Getting To The Hospital

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor corridor of the Outpatients area.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01283 593 110.
  • The email address for the Patient Advice and Liaison Service (PALS) is uhdb.contactpalsburton@nhs.net.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Help Desk.
  • Documents are available in an alternative format and can be provided to include: Braille on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact PALS.
  • There is a Changing Places facility at this hospital which is located on the right of the corridor as you approach the Porters Lodge from the main entrance.
  • There are telephone and face to face language interpreters available.
    Telephone interpretation services are available 24 hours a day.
    Patients should contact the ward or clinic that they will be attending to discuss interpreting needs.
    Virtual appointments are available via Attend Anywhere.
    Interpreters can be used during these virtual appointments.
    BSL interpreters are provided by Staffordshire (including for patients attending Attend Anywhere virtual appointments).
    Patients can pre-book face to face interpreting by contacting the ward/department with: Patient name, Appointment date & time, Clinic name & location and Hospital number (if known).
    Patients can also book directly with Staffordshire ASSIST at assist@staffordshire.gov.uk.
    Out of Hours face to face BSL interpreters can be requested by texting booking details to 07977 007 184.

Hospital Parking (Car Park 6)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in the Outwoods Area of the Hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 210cm x 480cm (6ft 11in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 8m (8yd 2ft) from the Diabetes Centre.
  • Comments View
    • Parking is free for Blue Badge Holders, but they need to phone to register as per the below:
    • Blue Badge Holders can register for free car parking by telephoning the Car Parking Help Line (0333 456 1111). Callers will need to have their Blue Badge number, badge expiry date and vehicle registration when registering. Registration can be done in advance or up to 72 hours after your visit. Registration for free parking covers Queens, Samuel Johnson and Sir Robert Peel hospitals.

Outside Access (QHB Education Centre)

  • Entrance Details View
    • This information is for the entrance located at the front of the QHB Education Centre.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 130cm (4ft 3in).
    • There is an intercom.
    • The height of the intercom is 130cm (4ft 3in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 107cm (3ft 6in).
    • There is a door release button when exiting.
    • The height of the door release button is 114cm (3ft 9in).
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 174cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 170cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the main entrance.
    • The ramp/slope gradient is steep.
  • Comments View
    • At the time of the survey (20/2/23), work to the skylights above reception was being undertaken. Staff were unaware how long the scaffolding would be in situ for.

Opening Times (QHB Education Centre)

  • Monday 08:00 - 17:00.
  • Tuesday 08:00 - 17:00.
  • Wednesday 08:00 - 17:00.
  • Thursday 08:00 - 17:00.
  • Friday 08:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Reception (QHB Education Centre)

  • Reception View
    • The reception point is located ahead from QHB Education Centre.
    • The reception point is approximately 5m (5yd 1ft) from the QHB Education Centre entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is a bell to attract attention.
    • The bell is not at a suitable height for a wheelchair user.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.

Getting Around (QHB Education Centre)

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is carpet and vinyl.
    • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is not provided in corridors.
    • The lighting levels are good.
  • Signage and Wayfinding View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • The wayfinding signage does not include pictograms.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Library (Library and Knowledge Service)

  • The library is located on the ground floor.
  • The library is 25m from the main reception.
  • There is step-free access into the library.
  • There is step-free access within the library.
  • The type of flooring in the library is carpet.
  • There are no potential trip hazards within the room.
  • This library does not have a regular supply of books in Braille.
  • This library does not have a regular supply of books in large print.
  • This library does not have a regular supply of books in audio format.
  • There is an ordering service.
  • There is a self service book borrow/return machine available.
  • The self service machine touch screen is at a suitable height for a wheelchair user.
  • There are reading/study desks available.
  • The majority of the reading/study desk(s) are 69cm in height.
  • There are no height adjustable desks available.
  • The seats do not have armrests.
  • A member of staff is available to provide assistance.
  • The library does have a computer area.
  • The computer area is located to the left on entering the library.
  • There is step-free access to the computer area.
  • The majority of the computer desk(s) are 71cm in height.
  • There are no height adjustable desks in this area.
  • The library does not have computers with accessible software.
  • Auxiliary aids are not available for computer users.
  • A height adjustable chair is / are available.
  • The seats do not have armrests in the computer area.
  • There is swipe card access at the entrance to the library. The height of the card reader is 111cm. The height of the exit button is 119cm. The height of the book return bin is 130cm. There is a facility to borrow a laptop. The touch screen height to borrow a laptop is 114cm. There is a library catalogue computer terminal. The extended keyboard table height is 87cm. The photocopier touch screen height is 94cm.
  • Comments View
    • The library has 24 hour access available with a swipe card.

Lecture Theatre(s) (Sir Robert Douglas Lecture Theatre)

  • Directional and locational signage for the lecture theatre(s) is available in upper and lower case lettering that is clearly visible.
  • The corridor outside the lecture theatre(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the lecture theatre(s).
  • The door opening width(s) is/are 75cm+ for the lecture theatre(s).
  • The door(s) for the lecture theatre(s) is/are not push pad activated.
  • There are not designated spaces for wheelchair users within the lecture theatre(s).
  • There is space for an assistance dog.
  • There is step free access to the speaker's area at the front of the lecture theatre(s).
  • The height of the speaker's desk/table is 68cm.
  • The speaker's desk/table is not height adjustable.
  • There is not staggered seating within the lecture theatre(s).
  • There is not a hearing assistance system for the lecture theatre(s).
  • There is not a red flashing alarm beacon in the lecture theatre(s).
  • There is not fixed furniture within the lecture theatre(s).
  • The clear floor space beneath tables in the room(s) is 66cm.
  • A height adjustable table/bench is not available.
  • There is a/are chair(s) with armrests on both sides within the lecture theatre(s).
  • There is sufficient space for a wheelchair user to manoeuvre within the lecture theatre(s).
  • Floor coverings in the lecture theatre(s) are even with no trip hazards.

Teaching/Seminar Room(s) (Dr Robert Mitchell Room Teaching Room 5)

  • Directional and locational signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room(s) from the corridor.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • There is step free access to the speaker's area at the front.
  • The height of the speaker's desk/table is 66cm.
  • The speaker's desk/table is not height adjustable.
  • There is not a hearing assistance system for the room(s).
  • There is a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • A height adjustable table/bench is not available.
  • There are no chairs with armrests on both sides within the room(s).
  • The room does have an unobstructed minimum turning space of 150cm x 150cm.
  • Floor coverings in the room(s) are even with no trip hazards.

Teaching/Seminar Room(s) (Station 1 - Simulation Room First Floor)

  • Directional and locational signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room(s) from the corridor.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The speaker's desk/table is not height adjustable.
  • There is not a hearing assistance system for the room(s).
  • There is a visual fire alarm beacon in the room(s).
  • There is not fixed furniture within the room(s).
  • The clear floor space beneath tables in the room(s) ranges between 66cm and 68cm.
  • A height adjustable table/bench is not available.
  • There are no chairs with armrests on both sides within the room(s).
  • The room does have an unobstructed minimum turning space of 150cm x 150cm.
  • Floor coverings in the room(s) are even with no trip hazards.

Teaching/Seminar Room(s) (Sim Room - First Floor)

  • Directional and locational signage for the room(s) is available in upper and lower case lettering that is clearly visible.
  • The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room(s) from the corridor.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • There is step free access to the speaker's area at the front.
  • There is not a hearing assistance system for the room(s).
  • There is a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • A height adjustable table/bench is not available.
  • There are no chairs with armrests on both sides within the room(s).
  • The room does have an unobstructed minimum turning space of 150cm x 150cm.
  • Floor coverings in the room(s) are even with no trip hazards.
  • This is a simulation room and at the time of the survey (20/2/23) there were no tables in the room.

Eating and Drinking (Assembly Area)

  • Location and Access View
    • The following information is for the lounge.
    • The self-service area is located within the Assembly Area.
    • There is step-free access to the self-service area.
    • For access there are double manual doors which may be difficult to open.
  • Service and Menus View
    • The type of food served here is snacks, and hot and cold drinks.
    • Takeaway cups are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
    • There is a water cooler with plastic cups available, located between the hot drinks machine and the snacks machine. The height of the coin slot for the drinks machine is 176cm The highest touch screen button on the drinks machine is 168cm The height of the coin slot for the snacks machine is 136cm The card reader for payment on the snacks machine is 182cm.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 71cm.
    • The surface height of the lowest table is 46cm.
    • The surface height of the highest table is 95cm.
    • Some tables are permanently fixed.
    • No chairs are permanently fixed.
    • There are also coffee tables, high tables, sofas and stools.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a member of staff upon request.
  • Comments View
    • There is another hot drinks vending machine in the first floor foyer.

Other Floors (QHB Education Centre)

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, double doors which may be difficult to open to enter and exit the stairwell on the ground floor and on the first floor.
    • The floors which are accessible by stairs are G, 1.
    • There are 10 steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are Teaching Rooms and Simulation Rooms.
  • Comments View
    • The exit button for the stairwell was not in use at the time of survey 20/2/23.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located through a set of manual double doors to the left of reception, off the main corridor to the right.
    • This accessible toilet is approximately 9m from the QHB Education Centre entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens inwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 218cm x 217cm (7ft 2in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 158cm.
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 95cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 81cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 84cm (2ft 9in).
    • The contrast between the towel dispenser and the wall is medium.
    • There is not a hand dryer.

Toilet with Adaptations (First Floor - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • The accessible toilet was out of use at the time of the survey.
    • This accessible toilet is located on the first floor, ahead and left after entering the first floor foyer.
    • This accessible toilet is approximately 6m from the stairs.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards (automatically).
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 229cm x 182cm (7ft 6in x 5ft 12in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 120cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is high.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • The contrast between the towel dispenser and the wall is medium.
    • There is not a hand dryer.

Standard Toilet(s) (Ground Floor)

  • Standard toilet facilities are available.
  • The nearest standard toilet(s) is/are located on the ground floor of the QHB Education Centre.
  • Toilet Facilities View
    • The female toilet is located on the ground floor of the QHB Education Centre.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 11m from the QHB Education Centre entrance.
    • There is pictorial signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • The colour contrast between the internal toilet door(s) and wall(s) is high.
    • The colour contrast between the walls and floor is high.
    • The toilet seats have a high visual contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basins and to the right.
    • Lighting levels are good.
    • There is a second door to enter the female toilets with a door width of 86cm.
      The door opens inwards
      The door may be difficult to open.
  • Toilet Facilities 2 View
    • The male toilet is located on the ground floor of the QHB Education Centre.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 11m from the QHB Education Centre Entrance.
    • There is pictorial signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • The visual contrast between the internal toilet door(s) and wall(s) is high.
    • The visual contrast between the walls and floor is high.
    • The toilet seats have a high visual contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basin.
    • Lighting levels are good.
    • There is a second door to enter the male toilets. The door width is 86cm. The door opens away from you (push). The door may be difficult to open.
  • Comments View
    • There are similar toilets on the first floor.

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