You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The hospital is located on Uttoxeter Road to the west of Derby and can be accessed via the A38, A52, A50 and the M1 off junction 25.
    For sat/nav, please enter DE22 3NE.
  • There are 8 car parks for patients and visitors based off the internal loop road.
    Car Park 3 is for the use of Blue Badge holders and has 64 spaces available.
    There are other Blue Badge spaces throughout the hospital at Entrance 24, Entrance 21 and the Children's Hospital.
    Blue Badge parking is free for a maximum of 3 hours.
• By Bus View
  • The 904 Hopper bus stops at the hospital.
  • There is an onsite bus stop.
  • The bus stop is located on the Loop road near to the Children's Hospital.
    This bus stop serves the Trent Barton ‘Royal Derby’ bus.
    There are also bus stops located around the perimeter of the hospital.
  • There are a variety of sheltered bus stops around the hospital.
    The bus stop located on the Loop road near to the Children's Hospital is sheltered (roof only) and has bench seating.
• By Train View
  • The nearest train station is Derby.
    The station is located 3.7 miles away via the A601 and Uttoxeter New Road/A516.
    The Station is managed by East Midlands Railway.
• Useful Links View
  • Arriva bus tickets and timetables.
  • To view the web page described above click here (opens in new tab).
  • Trent Barton bus information.
  • To view the web page described above click here (opens in new tab).
  • Cross Country Trains tickets and timetables.
  • To view the web page described above click here (opens in new tab).
  • Google Maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located within the main entrance area, opposite Costa Coffee, on Level 1.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01332 785 156.
• The email address for the Patient Advice and Liaison Service (PALS) is uhdb.contactpalsderby@nhs.net.
• Documents are available in an alternative format and can be provided to include: Braille and different languages.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located all around the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.

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• Comments View
  • There are telephone and face to face language interpreters available.
  • Telephone interpretation services are available 24 hours a day.
  • Patients should contact the ward or clinic that they will be attending to discuss interpreting needs.
  • Virtual appointments are available via Attend Anywhere.
  • Interpreters can be used during these virtual appointments.
  • There is an onsite BSL interpreter every Monday and Friday.
  • BSL interpreters are provided by Communication Unlimited (including for patients attending 'Attend Anywhere' virtual appointments).
  • Patients can book an interpreter by contacting the interpreter’s department on 01332 788080 or emailing dhft.InterpreterServices@nhs.net with: Patient name, Appointment date & time, Clinic name & location and Hospital number (if known).
  • Out of Hours face to face BSL interpreters can be requested by texting booking details to 07432 891 697.

You are on Hospital Parking (Car Park 3 - Accessible Parking). Skip to the next section.

Hospital Parking (Car Park 3 - Accessible Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located on the right side of the hospital, below Car Park 2.
  • The car park type is sheltered.
  • The car park does have a height restriction barrier.
  • The maximum height is 240cm (7ft 10in).
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 228cm x 476cm (7ft 6in x 15ft 7in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 3 hours only.
  • Payment machines are located ahead as you enter the Kings Treatment Centre car park entrance.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the Kings Treatment Centre car park entrance.
• Comments View
  • Only 14 of the Blue Badge bays have the 120cm hatched zone on one side of the parking bay. These are signposted as Wide Access Vehicle bays.
  • This car park also has 2 electric vehicle charging points available.
  • The ticket machine controls and slots are between 60cm to 142cm high.
  • The ticket machine is on a slight slope.
  • There are a number of Blue Badge spaces around the site which are not behind a barrier control system, these are free for Blue Badge Holders for up to 3 hours. For all enquiries, please ring the Car Parking Office on: 01332 786 776.
  • Blue Badge Holders parking inside a barrier controlled car park have unlimited free car parking time. To claim free car parking you will be asked to press the intercom at the Car Parking Exit barrier to show your Blue Badge.
  • Blue Badge Holders parking in a Blue Badge space outside of a barrier controlled car park have 3 hours free car parking.

You are on Hospital Parking (Entrance 9 - Drop-Off Only). Skip to the next section.

Hospital Parking (Entrance 9 - Drop-Off Only)

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• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of Entrance 9.
  • There is not a dropped kerb from the drop-off point.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is clearly visible from the car park.
• Comments View
  • There is a maximum waiting time of 30 minutes within the drop off point.
  • There are several bollards that surround this drop-off area.
  • The minimum width between the bollards is 200cm.

You are on Getting To (Cardiac Catheter Suite). Skip to the next section.

Getting To (Cardiac Catheter Suite)

• Cardiac Catheter Suite is/are located to the right of the hospital, next to car park 3.
• Access to Cardiac Catheter Suite is via the Cardiac Catheter Suite main entrance.
• Enter via the Cardiac Catheter Suite main entrance.
  The department is located straight ahead.
• There is step free access to Cardiac Catheter Suite.
• Cardiac Catheter Suite is approximately 6m from the Cardiac Catheter Suite main entrance.
• There are not resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located to the rear right of the hospital, next to entrance 9.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the left of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Department / Service (Cardiac Catheter Suite). Skip to the next section.

Department / Service (Cardiac Catheter Suite)

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• Department / Service Access View
  • Cardiac Catheter Suite is located to the rear right of the hospital, opposite car park 3.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 79cm .
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 144cm (4ft 9in).
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 80cm (2ft 7in).
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; accessible toilet facilities for everyone, standard toilet facilities, a main reception, treatment rooms, a waiting room/area and consultation rooms.
  • There are 1 consultation/treatment rooms in this department/service.
  • A hearing assistance system is available.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 17/05/2022.
  • The hearing assistance system was working at the time of testing.
  • A mobile hoist is available from another department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

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• Reception View
  • The reception point is located to the right as you enter the department.
  • The reception point is approximately 9m (9yd 2ft) from the department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 17/05/2022.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Consultation / Treatment Room (Recovery). Skip to the next section.

Consultation / Treatment Room (Recovery)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Recovery.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) may be difficult to open.
• The width of the door opening is 164cm (5ft 5in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Reception (Recovery Nurses Station). Skip to the next section.

Reception (Recovery Nurses Station)

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• Reception View
  • The reception point is located within the Recovery Room.
  • The reception point is approximately 2m (2yd 7in) from the Recovery Room entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Toilet with Adaptations (Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (Transfer Both Sides)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left of reception, at the end of the main corridor.
  • This accessible toilet is approximately 22m from the department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 207cm x 220cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 80cm.
  • The lateral transfer space on the right is 90cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There are dropdown rails on both sides of the toilet.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 139cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 96cm.
  • The shelf is not located where it is reachable.
  • The toilet has a covered cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 133cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 135cm (4ft 5in).
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located to the end of the corridor, past reception.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 22m from the department entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is medium.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the wash basin.
  • Lighting levels are good.

You are on Standard Toilet(s) (Recovery Room). Skip to the next section.

Standard Toilet(s) (Recovery Room)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the left of the Recovery Room.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 11m from the Recovery Room entrance.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is medium.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located to the right as you enter the Recovery Room.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 2m from the Recovery Room entrance.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The visual contrast between the internal toilet door(s) and wall(s) is high.
  • The visual contrast between the walls and floor is medium.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are good.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located near to the main hospital entrance, and on levels 1, 2, 3, 4 and 5.
• Female and male standard toilet facilities are located near to the main hospital entrance, and on levels 1, 2, 3, 4 and 5.
• Parent and baby changing facilities are located in the accessible toilets at the main entrance and on level 5.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Royal Derby Hospital link (new tab) - click here.
• Royal Derby Hospital - Car Parking link (new tab) - click here.