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Children's Hospital - Outpatients

Royal Derby Hospital, Uttoxeter Road, Derby, Derbyshire, DE22 3NE

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Access Guide

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Getting To The Hospital

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located within the main entrance area, opposite Costa Coffee, on Level 1.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01332 785 156.
  • The email address for the Patient Advice and Liaison Service (PALS) is uhdb.contactpalsderby@nhs.net.
  • Documents are available in an alternative format and can be provided to include: Braille and different languages.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located all around the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • Comments View
    • There are telephone and face to face language interpreters available.
    • Telephone interpretation services are available 24 hours a day.
    • Patients should contact the ward or clinic that they will be attending to discuss interpreting needs.
    • Virtual appointments are available via Attend Anywhere.
    • Interpreters can be used during these virtual appointments.
    • There is an onsite BSL interpreter every Monday and Friday.
    • BSL interpreters are provided by Communication Unlimited (including for patients attending 'Attend Anywhere' virtual appointments).
    • Patients can book an interpreter by contacting the interpreter’s department on 01332 788080 or emailing dhft.InterpreterServices@nhs.net with: Patient name, Appointment date & time, Clinic name & location and Hospital number (if known).
    • Out of Hours face to face BSL interpreters can be requested by texting booking details to 07432 891 697.

Hospital Parking (Car Park 6)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located on the left side and at the rear of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 231cm x 465cm (7ft 7in x 15ft 3in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 3 hours only.
    • Payment machines are located at the top of the car park exit slope and beside the parking office.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 60m (65yd 1ft) from the Entrance 21.
  • Comments View
    • To exit the car park and access the payment machine you must go up a steep slope.
    • This slope has a bollard at the end, with a minimum width of 164cm.
    • There is a gate at the top of the slope that is 105cm wide and permanently held open.
    • The ticket machine controls and slots are between 71cm to 153cm high.
    • There is also a ticket payment machine beside the entrance to Car Park 7. There is level access at this payment machine.
    • There are a number of Blue Badge spaces around the site which are not behind a barrier control system, these are free for Blue Badge Holders for up to 3 hours. For all enquiries, please ring the Car Parking Office on: 01332 786 776.
    • Blue Badge Holders parking inside a barrier controlled car park have unlimited free car parking time. To claim free car parking you will be asked to press the intercom at the Car Parking Exit barrier to show your Blue Badge.
    • Blue Badge Holders parking in a Blue Badge space outside of a barrier controlled car park have 3 hours free car parking.

Venue Parking (Children's Hospital Parking)

  • Parking View
    • The venue does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the rear of the hospital, in front of the Children's Hospital entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac and block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 231cm x 460cm (7ft 7in x 15ft 1in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located on the left side of the car park.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the Children's Hospital entrance.
  • Comments View
    • There is a maximum waiting time of 30 minutes within the drop off point.

Outside Access (Children's Hospital Main Entrance)

  • Entrance Details View
    • This information is for the entrance located to the left of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 156cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 147cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Getting To (Children's Hospital - Outpatients)

  • The Children's Hospital - Outpatients is/are located on level 1 of the Children's Hospital.
  • Access to the Children's Hospital - Outpatients is via the Children's Hospital Main Entrance.
  • Enter via the Children's Hospital Main Entrance.
    Turn left and proceed down the waiting area.
    The entrance to Outpatients is straight ahead.
  • There is step free access to Children's Hospital - Outpatients.
  • Children's Hospital - Outpatients is approximately 24m from the Children's Hospital Main Entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Entrance (Children's Hospital - Outpatients)

  • Entrance Details View
    • This information is for the entrance located to the left as you enter via the Children's Hospital Main Entrance.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 140cm (4ft 7in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) may be difficult to open.
    • The width of the door opening is 152cm.

Opening Times

  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Outpatients)

  • Department / Service Access View
    • Outpatients is located to the left of the Children's Hospital - Outpatients.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The department/service does play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a main reception, sub waiting areas, consultation rooms, treatment rooms, accessible toilet facilities for everyone and standard toilet facilities.
    • There are 17 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.

Reception (Main Reception)

  • Reception View
    • The reception point is located to the left of the Outpatients department.
    • The reception point is approximately 24m (26yd 9in) from the Outpatients Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 02/10/2024.
    • The hearing assistance system was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.

Reception (Audiology)

  • Reception View
    • The reception point is located within the Green Waiting Area.
    • The reception point is approximately 43m (47yd 1in) from the Children's Hospital - Outpatients entrance.
    • Clear signage for the reception area/desk is not visible from the lift.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.

Waiting Room / Area (Overflow - Children's Hospital Main Entrance)

  • There is a waiting room / area.
  • The waiting room / area is approximately 5m from the Children's Hospital Main Entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • Some chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 40cm.
  • The tables do contrast visually with the floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Waiting Room / Area (Green Waiting Area)

  • There is a waiting room / area.
  • The waiting room / area is approximately 35m from the department entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 153cm (5ft).
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • Some chairs are permanently fixed.
  • Chairs with armrests are not available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 46cm.
  • The surface height of the highest table is 56cm.
  • The tables do contrast visually with the floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
  • Comments View
    • This waiting room is used for Physiotherapy, Occupational Therapy and Audiology.

Waiting Room / Area (Yellow Waiting Area)

  • There is a waiting room / area.
  • The waiting room / area is approximately 25m from the Children's Hospital - Outpatients entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • Some chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 60cm.
  • The tables do contrast visually with the floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Consultation / Treatment Room (Plaster Room)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Treatment Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are height adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (Audiology)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Booth 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm (2ft 11in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is a red flashing fire alarm beacon within the room.
  • Lighting levels are good.
  • Comments View
    • There is a second door which is 88cm wide and is permanently held open.
    • There is a lip between the two doors.

Consultation / Treatment Room (Paediatric Therapy Gym)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Paediatric Therapy Gym.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (Clinic Room)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 7.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Toilet with Adaptations (Reception - Transfer Both Sides)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the right of the Outpatients reception.
    • This accessible toilet is approximately 24m from the Outpatients entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and dementia friendly signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 86cm (2ft 10in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 199cm x 243cm (6ft 6in x 7ft 12in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 130cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 80cm.
    • The lateral transfer space on the right is 81cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There are dropdown rails on both sides of the toilet.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are pedal bin and clinical waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 165cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a covered cistern.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 95cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is twist turn mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 98cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 144cm (4ft 9in).
    • The contrast between the towel dispenser and the wall is low.
    • There is not a hand dryer.

Standard Toilet(s) (Yellow Waiting Room)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located within the Yellow Waiting Room.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 27m from the Outpatients entrance.
    • There is no signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • The colour contrast between the internal toilet door(s) and wall(s) is high.
    • The colour contrast between the walls and floor is high.
    • Toilet seats do not have a high visual contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above and to the left of the wash basin.
    • Lighting levels are good.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on Level 1 (Ground Floor) of the Children's Hospital.
  • Female and male standard toilet facilities are located on Level 1 (Ground Floor) of the Children's Hospital.
  • Parent and baby changing facilities are located within the accessible toilet on Level 1 (Ground Floor) of the Children's Hospital.

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