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Kings Treatment Centre - Coffee House

Royal Derby Hospital, Uttoxeter Road, Derby, DE22 3NE

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Access Guide

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Getting To The Hospital

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located within the main entrance area, opposite Costa Coffee, on Level 1.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01332 785 156.
  • The email address for the Patient Advice and Liaison Service (PALS) is uhdb.contactpalsderby@nhs.net.
  • Documents are available in an alternative format and can be provided to include: Braille and different languages.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located all around the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • Comments View
    • There are telephone and face to face language interpreters available.
    • Telephone interpretation services are available 24 hours a day.
    • Patients should contact the ward or clinic that they will be attending to discuss interpreting needs.
    • Virtual appointments are available via Attend Anywhere.
    • Interpreters can be used during these virtual appointments.
    • There is an onsite BSL interpreter every Monday and Friday.
    • BSL interpreters are provided by Communication Unlimited (including for patients attending 'Attend Anywhere' virtual appointments).
    • Patients can book an interpreter by contacting the interpreter’s department on 01332 788080 or emailing dhft.InterpreterServices@nhs.net with: Patient name, Appointment date & time, Clinic name & location and Hospital number (if known).
    • Out of Hours face to face BSL interpreters can be requested by texting booking details to 07432 891 697.

Hospital Parking (Car Park 3 - Accessible Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located on the right side of the hospital, below Car Park 2.
    • The car park type is sheltered.
    • The car park does have a height restriction barrier.
    • The maximum height is 240cm (7ft 10in).
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 228cm x 476cm (7ft 6in x 15ft 7in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 3 hours only.
    • Payment machines are located ahead as you enter the Kings Treatment Centre car park entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the Kings Treatment Centre car park entrance.
  • Comments View
    • Only 14 of the Blue Badge bays have the 120cm hatched zone on one side of the parking bay. These are signposted as Wide Access Vehicle bays.
    • This car park also has 2 electric vehicle charging points available.
    • The ticket machine controls and slots are between 60cm to 142cm high.
    • The ticket machine is on a slight slope.
    • There are a number of Blue Badge spaces around the site which are not behind a barrier control system, these are free for Blue Badge Holders for up to 3 hours. For all enquiries, please ring the Car Parking Office on: 01332 786 776.
    • Blue Badge Holders parking inside a barrier controlled car park have unlimited free car parking time. To claim free car parking you will be asked to press the intercom at the Car Parking Exit barrier to show your Blue Badge.
    • Blue Badge Holders parking in a Blue Badge space outside of a barrier controlled car park have 3 hours free car parking.

Hospital Parking (Car Park 2)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located on the right side of the hospital, in front of the Kings Treatment Centre.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the right of the car park entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 3 hours only.
    • Payment machines are located on the right side of the car park and beside the Kings Treatment Centre entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the Kings Treatment Centre main entrance.
  • Comments View
    • The bollards at the rear of the drop-off point have a minimum width of 148cm.
    • The ticket machine controls and slots are between 68cm to 149cm high.
    • There are a number of Blue Badge spaces around the site which are not behind a barrier control system, these are free for Blue Badge Holders for up to 3 hours. For all enquiries, please ring the Car Parking Office on: 01332 786 776.
    • Blue Badge Holders parking inside a barrier controlled car park have unlimited free car parking time. To claim free car parking you will be asked to press the intercom at the Car Parking Exit barrier to show your Blue Badge.
    • Blue Badge Holders parking in a Blue Badge space outside of a barrier controlled car park have 3 hours free car parking.

Hospital Parking (Car Park 4)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located on the right side of the hospital, behind the Kings Treatment Centre.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 231cm x 476cm (7ft 7in x 15ft 7in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located along the road that leads around the car park, beside bus stop C.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 3 hours only.
    • Payment machines are located beside the Kings Treatment Centre rear entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 50m (54yd 2ft) from the Kings Treatment Centre rear entrance.
  • Comments View
    • There are several slopes and ramps with a slight gradient to exit this car park. The minimum width of the slopes and ramps is 111cm wide.
    • There is a maximum waiting time of 30 minutes within the drop off point.
    • The ticket machine controls and slots are between 60cm to 142cm high.
    • There are a number of Blue Badge spaces around the site which are not behind a barrier control system, these are free for Blue Badge Holders for up to 3 hours. For all enquiries, please ring the Car Parking Office on: 01332 786 776.
    • Blue Badge Holders parking inside a barrier controlled car park have unlimited free car parking time. To claim free car parking you will be asked to press the intercom at the Car Parking Exit barrier to show your Blue Badge.
    • Blue Badge Holders parking in a Blue Badge space outside of a barrier controlled car park have 3 hours free car parking.

Getting To (Coffee House)

  • Coffee House is/are located on Level 2 of the Kings Treatment Centre.
  • Access to Coffee House is via the Kings Treatment Centre Accessible Car Park entrance.
  • Enter the Kings Treatment Centre via the Accessible Car Park entrance.
    Enter the lift to the first floor.
    Exit the lift and proceed straight ahead, turn left and Coffee House entrance is located on the right.
  • There is step free access, via lift, to Coffee House.
  • Coffee House is approximately 20m from the Kings Treatment Centre Accessible Car Park entrance lift.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Entrance (Kings Treatment Centre Accessible Car Park Entrance)

  • Entrance Details View
    • This information is for the entrance located within Car Park 3.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
  • Comments View
    • There is a very easy slope beyond the entrance.

Outside Access (Kings Treatment Centre Main Entrance)

  • Entrance Details View
    • This information is for the entrance located to the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are bollards outside this entrance.
    • The minimum width between the bollards/wall is 145cm.
    • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 112cm (3ft 8in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (by revolving).
    • The door(s) is/are single width.
    • The width of the door opening is 214cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Lift (Kings Treatment Centre Accessible Car Park Entrance Lift - NY 3369)

  • There is a lift for public use.
  • The lift is located directly ahead as you enter the Kings Treatment Centre Accessible Car Park entrance.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 7m (7yd 1ft) from the Kings Treatment Centre Accessible Car Park entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Level 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is low.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 138cm x 229cm (4ft 6in x 7ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Lift (Kings Treatment Centre Accessible Car Park Entrance Lift - NY 3368)

  • There is a lift for public use.
  • The lift is located directly ahead as you enter the Kings Treatment Centre Accessible Car Park entrance.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 7m (7yd 1ft) from the Kings Treatment Centre Accessible Car Park entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Level 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is low.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 138cm x 239cm (4ft 6in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Opening Times (Coffee House)

  • Monday 08:00 - 17:00.
  • Tuesday 08:00 - 17:00.
  • Wednesday 08:00 - 17:00.
  • Thursday 08:00 - 17:00.
  • Friday 08:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Eating and Drinking (Coffee House)

  • Location and Access View
    • The following information is for the café.
    • The café is located to the left as you exit the Kings Treatment Centre Accessible Car Park entrance lifts.
    • There is step-free access, via lift, to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 86cm.
    • There is not a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The distance between the floor and the underside of the lowest dining table is 72cm.
    • The distance between the floor and the underside of the highest dining table is 107cm.
    • The standard height for the underside of dining tables is 75cm.
    • Some tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also high tables and high stools.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.

Location of Toilet/Changing Facilities (Kings Treatment Centre)

  • Accessible toilet facilities are located on Level 2 of the Kings Treatment Centre, to the left of the entrance to the Costa.
  • Shared standard toilet facilities are located on Level 2 of the Kings Treatment Centre, to the left of the entrance to the Costa.
  • Parent and baby changing facilities are located in the accessible toilet on Level 2 of the Kings Treatment Centre, to the left of the entrance to the Costa.

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