You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The hospital is located on Uttoxeter Road to the west of Derby and can be accessed via the A38, A52, A50 and the M1 off junction 25.
    For sat/nav, please enter DE22 3NE.
  • There are 8 car parks for patients and visitors based off the internal loop road.
    Car Park 3 is for the use of Blue Badge holders and has 64 spaces available.
    There are other Blue Badge spaces throughout the hospital at Entrance 24, Entrance 21 and the Children's Hospital.
    Blue Badge parking is free for a maximum of 3 hours.
• By Bus View
  • The 904 Hopper bus stops at the hospital.
  • There is an onsite bus stop.
  • The bus stop is located on the Loop road near to the Children's Hospital.
    This bus stop serves the Trent Barton ‘Royal Derby’ bus.
    There are also bus stops located around the perimeter of the hospital.
  • There are a variety of sheltered bus stops around the hospital.
    The bus stop located on the Loop road near to the Children's Hospital is sheltered (roof only) and has bench seating.
• By Train View
  • The nearest train station is Derby.
    The station is located 3.7 miles away via the A601 and Uttoxeter New Road/A516.
    The Station is managed by East Midlands Railway.
• Useful Links View
  • Arriva bus tickets and timetables.
  • To view the web page described above click here (opens in new tab).
  • Trent Barton bus information.
  • To view the web page described above click here (opens in new tab).
  • Cross Country Trains tickets and timetables.
  • To view the web page described above click here (opens in new tab).
  • Google Maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located within the main entrance area, opposite Costa Coffee, on Level 1.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01332 785 156.
• The email address for the Patient Advice and Liaison Service (PALS) is uhdb.contactpalsderby@nhs.net.
• Documents are available in an alternative format and can be provided to include: Braille and different languages.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located all around the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.

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• Comments View
  • There are telephone and face to face language interpreters available.
  • Telephone interpretation services are available 24 hours a day.
  • Patients should contact the ward or clinic that they will be attending to discuss interpreting needs.
  • Virtual appointments are available via Attend Anywhere.
  • Interpreters can be used during these virtual appointments.
  • There is an onsite BSL interpreter every Monday and Friday.
  • BSL interpreters are provided by Communication Unlimited (including for patients attending 'Attend Anywhere' virtual appointments).
  • Patients can book an interpreter by contacting the interpreter’s department on 01332 788080 or emailing dhft.InterpreterServices@nhs.net with: Patient name, Appointment date & time, Clinic name & location and Hospital number (if known).
  • Out of Hours face to face BSL interpreters can be requested by texting booking details to 07432 891 697.

You are on Hospital Parking (Car Park 3 - Accessible Parking). Skip to the next section.

Hospital Parking (Car Park 3 - Accessible Parking)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located on the right side of the hospital, below Car Park 2.
  • The car park type is sheltered.
  • The car park does have a height restriction barrier.
  • The maximum height is 240cm (7ft 10in).
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 228cm x 476cm (7ft 6in x 15ft 7in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 3 hours only.
  • Payment machines are located ahead as you enter the Kings Treatment Centre car park entrance.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the Kings Treatment Centre car park entrance.
• Comments View
  • Only 14 of the Blue Badge bays have the 120cm hatched zone on one side of the parking bay. These are signposted as Wide Access Vehicle bays.
  • This car park also has 2 electric vehicle charging points available.
  • The ticket machine controls and slots are between 60cm to 142cm high.
  • The ticket machine is on a slight slope.
  • There are a number of Blue Badge spaces around the site which are not behind a barrier control system, these are free for Blue Badge Holders for up to 3 hours. For all enquiries, please ring the Car Parking Office on: 01332 786 776.
  • Blue Badge Holders parking inside a barrier controlled car park have unlimited free car parking time. To claim free car parking you will be asked to press the intercom at the Car Parking Exit barrier to show your Blue Badge.
  • Blue Badge Holders parking in a Blue Badge space outside of a barrier controlled car park have 3 hours free car parking.

You are on Hospital Parking (Car Park 2). Skip to the next section.

Hospital Parking (Car Park 2)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located on the right side of the hospital, in front of the Kings Treatment Centre.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located to the right of the car park entrance.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 3 hours only.
  • Payment machines are located on the right side of the car park and beside the Kings Treatment Centre entrance.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the Kings Treatment Centre main entrance.
• Comments View
  • The bollards at the rear of the drop-off point have a minimum width of 148cm.
  • The ticket machine controls and slots are between 68cm to 149cm high.
  • There are a number of Blue Badge spaces around the site which are not behind a barrier control system, these are free for Blue Badge Holders for up to 3 hours. For all enquiries, please ring the Car Parking Office on: 01332 786 776.
  • Blue Badge Holders parking inside a barrier controlled car park have unlimited free car parking time. To claim free car parking you will be asked to press the intercom at the Car Parking Exit barrier to show your Blue Badge.
  • Blue Badge Holders parking in a Blue Badge space outside of a barrier controlled car park have 3 hours free car parking.

You are on Getting To (Head and Neck Outpatients). Skip to the next section.

Getting To (Head and Neck Outpatients)

• Head and Neck Outpatients is/are located on Level 2 of the Kings Treatment Centre,.
• Access to Head and Neck Outpatients is via the Kings Treatment Centre accessible car park entrance.
• Enter the Kings Treatment Centre via the accessible car park entrance on Level 1.
  Lifts 3368 and 3369 are located on the left. Take a lift to Level 2.
  On exiting the lift take the corridor around to the left.
  Head and Neck Outpatients is located along the corridor, on the left.
• There is step free access, via lift, to Head and Neck Outpatients.
• Head and Neck Outpatients is approximately 62m from the lifts 3368/3369.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Entrance (Kings Treatment Centre Accessible Car Park Entrance). Skip to the next section.

Entrance (Kings Treatment Centre Accessible Car Park Entrance)

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• Entrance Details View
  • This information is for the entrance located within Car Park 3.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
• Comments View
  • There is a very easy slope beyond the entrance.

You are on Lift (Kings Treatment Centre Accessible Car Park Entrance Lift - NY 3368). Skip to the next section.

Lift (Kings Treatment Centre Accessible Car Park Entrance Lift - NY 3368)

• There is a lift for public use.
• The lift is located directly ahead as you enter the Kings Treatment Centre Accessible Car Park entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 7m (7yd 1ft) from the Kings Treatment Centre Accessible Car Park entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are Level 1, 2 and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 138cm x 239cm (4ft 6in x 7ft 10in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Kings Treatment Centre Accessible Car Park Entrance Lift - NY 3369). Skip to the next section.

Lift (Kings Treatment Centre Accessible Car Park Entrance Lift - NY 3369)

• There is a lift for public use.
• The lift is located directly ahead as you enter the Kings Treatment Centre Accessible Car Park entrance.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 7m (7yd 1ft) from the Kings Treatment Centre Accessible Car Park entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are Level 1, 2 and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 138cm x 229cm (4ft 6in x 7ft 6in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Department / Service (Head and Neck Outpatients). Skip to the next section.

Department / Service (Head and Neck Outpatients)

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• Department / Service Access View
  • Head and Neck Outpatients is located on Level 2 of the Kings Treatment Centre.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 170cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 130cm (4ft 3in).
  • There is level access throughout the department/service.
  • Staff cannot provide assistance with using any manual doors within the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, sub receptions, a waiting room/area, sub waiting areas, consultation rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • There are 31 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Entrance (Maxillofacial). Skip to the next section.

Entrance (Maxillofacial)

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• Entrance Details View
  • This information is for the entrance located at the rear of the department.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) both ways.
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm.

You are on Reception (Head and Neck Outpatients). Skip to the next section.

Reception (Head and Neck Outpatients)

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• Reception View
  • The reception point is located ahead along the corridor as you enter the department.
  • The reception point is approximately 16m (17yd 1ft) from the department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 03/10/2024.
  • The hearing assistance system was working at the time of testing.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Reception (Maxillofacial and Orthodontics). Skip to the next section.

Reception (Maxillofacial and Orthodontics)

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• Reception View
  • The reception point is located ahead along the corridor and at the rear of the main reception.
  • The reception point is approximately 22m (24yd 2in) from the department entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • Waiting area A, B and C are close to the Maxillofacial and Orthodontics Reception.
  • Waiting area C is for children.

You are on Waiting Room / Area (Plastics). Skip to the next section.

Waiting Room / Area (Plastics)

• There is a waiting room / area.
• The waiting room / area is approximately 5m from the department entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• The tables do not contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Waiting Room / Area (ENT). Skip to the next section.

Waiting Room / Area (ENT)

• There is a waiting room / area.
• The waiting room / area is approximately 34m from the department entrance doors.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• All chairs have armrests.
• No tables are permanently fixed.
• The surface height of the lowest table is 46cm.
• The tables do contrast visually with the floor.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (ENT Consulting Room). Skip to the next section.

Consultation / Treatment Room (ENT Consulting Room)

• There is / are 7 consultation / treatment room(s) available.
• The name / number of the room surveyed was; ENT Consulting Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 90cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• Some chairs are permanently fixed.
• Some chairs are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Plastics Examination Room). Skip to the next section.

Consultation / Treatment Room (Plastics Examination Room)

• There is / are 6 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Plastics Exam Room 6.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 90cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Polyclinic). Skip to the next section.

Consultation / Treatment Room (Polyclinic)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Polyclinic.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width.
• The door(s) may be difficult to open.
• The width of the door opening is 170cm (5ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Surgery). Skip to the next section.

Consultation / Treatment Room (Surgery)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Surgery 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are easy to open.
• The width of the door opening is 90cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Consulting). Skip to the next section.

Consultation / Treatment Room (Consulting)

• There is / are 6 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consulting Room 6.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 90cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Audiology Booths). Skip to the next section.

Consultation / Treatment Room (Audiology Booths)

• There is / are 9 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Booth 3.
• There is not level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 90cm (2ft 11in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Level Change (Audiology Booths). Skip to the next section.

Level Change (Audiology Booths)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in the doorway of each Audiology Booth.
• The ramp/slope is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 90cm (2ft 11in).
• The lighting levels at the ramp/slope are good.

You are on Family Room (Quiet Room). Skip to the next section.

Family Room (Quiet Room)

• The family room is located to the far left hand side of the department.
• There is step-free access to the family room.
• The family room is not clearly signed.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 90cm.
• The type of flooring in the place of worship/room is carpet.
• There is not sufficient space for a wheelchair user to manoeuvre within the family room.
• There are chairs without armrests.
• There is not sufficient space for a wheelchair user to use the seating area.
• There is space for an assistance dog to rest.
• No tables are permanently fixed.
• There is not a refreshment counter.
• There is not a sink.
• There is not a television.
• Vending machines are not available.
• There is not a water dispenser available.
• There is not a play area or toys/books for a child to play with.
• There is not a hearing assistance system for the room(s).
• Background music is not played in the room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels in the room are good.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located ahead and round to the left as you enter, through to the waiting area then on the right hand corridor.
  • This accessible toilet is approximately 25m from the department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 90cm (2ft 11in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 173cm x 208cm (5ft 8in x 6ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm.
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, pedal bin and clinical waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 108cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 75cm.
  • The shelf is located where it is reachable.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 111cm (3ft 8in).
  • The contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 100cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located in waiting area C.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 25m from the department entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is medium.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the right of the basin.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The shared toilet is located at the rear of the department, on the corridor leading to the Maxillofacial entrance.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 27m from the department entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The visual contrast between the internal toilet door(s) and wall(s) is high.
  • The visual contrast between the walls and floor is medium.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 87cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the left of the basin.
  • Lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located on the right hand corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 27m from the department entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is medium.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above and to the left of the basin.
  • Lighting levels are good.

You are on Location of Toilet/Changing Facilities (Kings Treatment Centre). Skip to the next section.

Location of Toilet/Changing Facilities (Kings Treatment Centre)

• Accessible toilet facilities are located on Level 2 of the Kings Treatment Centre, to the left of the entrance to the Costa.
• Shared standard toilet facilities are located on Level 2 of the Kings Treatment Centre, to the left of the entrance to the Costa.
• Parent and baby changing facilities are located in the accessible toilet on Level 2 of the Kings Treatment Centre, to the left of the entrance to the Costa.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Royal Derby Hospital link (new tab) - click here.
• Royal Derby Hospital Car Parking link (new tab) - click here.
• Kings Treatment Centre link (new tab) - click here.