You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The hospital is located on Uttoxeter Road to the west of Derby and can be accessed via the A38, A52, A50 and the M1 off junction 25.
    For sat/nav, please enter DE22 3NE.
  • There are 8 car parks for patients and visitors based off the internal loop road.
    Car Park 3 is for the use of Blue Badge holders and has 64 spaces available.
    There are other Blue Badge spaces throughout the hospital at Entrance 24, Entrance 21 and the Children's Hospital.
    Blue Badge parking is free for a maximum of 3 hours.
• By Bus View
  • The 904 Hopper bus stops at the hospital.
  • There is an onsite bus stop.
  • The bus stop is located on the Loop road near to the Children's Hospital.
    This bus stop serves the Trent Barton ‘Royal Derby’ bus.
    There are also bus stops located around the perimeter of the hospital.
  • There are a variety of sheltered bus stops around the hospital.
    The bus stop located on the Loop road near to the Children's Hospital is sheltered (roof only) and has bench seating.
• By Train View
  • The nearest train station is Derby.
    The station is located 3.7 miles away via the A601 and Uttoxeter New Road/A516.
    The Station is managed by East Midlands Railway.
• Useful Links View
  • Arriva bus tickets and timetables.
  • To view the web page described above click here (opens in new tab).
  • Trent Barton bus information.
  • To view the web page described above click here (opens in new tab).
  • Cross Country Trains tickets and timetables.
  • To view the web page described above click here (opens in new tab).
  • Google Maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located within the main entrance area, opposite Costa Coffee, on Level 1.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01332 785 156.
• The email address for the Patient Advice and Liaison Service (PALS) is uhdb.contactpalsderby@nhs.net.
• Documents are available in an alternative format and can be provided to include: Braille and different languages.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located all around the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.

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• Comments View
  • There are telephone and face to face language interpreters available.
  • Telephone interpretation services are available 24 hours a day.
  • Patients should contact the ward or clinic that they will be attending to discuss interpreting needs.
  • Virtual appointments are available via Attend Anywhere.
  • Interpreters can be used during these virtual appointments.
  • There is an onsite BSL interpreter every Monday and Friday.
  • BSL interpreters are provided by Communication Unlimited (including for patients attending 'Attend Anywhere' virtual appointments).
  • Patients can book an interpreter by contacting the interpreter’s department on 01332 788080 or emailing dhft.InterpreterServices@nhs.net with: Patient name, Appointment date & time, Clinic name & location and Hospital number (if known).
  • Out of Hours face to face BSL interpreters can be requested by texting booking details to 07432 891 697.

You are on Hospital Parking (Car Park 1 - Drop-Off Only). Skip to the next section.

Hospital Parking (Car Park 1 - Drop-Off Only)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located at the front of the hospital, beside the main hospital entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located within the car park.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
• Comments View
  • There is a maximum waiting time of 10 minutes from 08:00 to 20:00.
  • There is a maximum waiting time of 30 minutes from 20:00 to 08:00.
  • There are several bollards that surround the drop-off area. The minimum width between the bollards is 170cm.

You are on Hospital Parking (Car Park 7). Skip to the next section.

Hospital Parking (Car Park 7)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located on the left side of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac and block paving.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 235cm x 424cm (7ft 9in x 13ft 11in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 3 hours only.
  • Payment machines are located at the front of the car park and at the side of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 100m (109yd 1ft) from the Cancer and Specialist Services entrance.
• Comments View
  • There are 4 Blue Badge bays that are in front of the Orthotics and Amputee Rehab Centre which do not have hatched zones surrounding them.
  • These bays are 268cm wide and 540cm deep.
  • The ticket machine controls and slots are between 61cm to 143cm high.
  • There are a number of Blue Badge spaces around the site which are not behind a barrier control system, these are free for Blue Badge Holders for up to 3 hours. For all enquiries, please ring the Car Parking Office on: 01332 786 776.
  • Blue Badge Holders parking inside a barrier controlled car park have unlimited free car parking time. To claim free car parking you will be asked to press the intercom at the Car Parking Exit barrier to show your Blue Badge.
  • Blue Badge Holders parking in a Blue Badge space outside of a barrier controlled car park have 3 hours free car parking.

You are on Getting To (Ward 205). Skip to the next section.

Getting To (Ward 205)

• Ward 205 is/are located on level 2 of the main hospital.
• Access to Ward 205 is via the Main Hospital Entrance.
• Enter via the hospital main entrance doors at Uttoxeter Road. Continue ahead along the corridor to lifts ID 3353 and ID 3354 which are located on the left. Take the lift to level 2. Upon exiting the lift turn left and proceed ahead to a corridor junction and turn left. Continue down the corridor and Ward 205 is located on the right.
• There is step free access, via lift, to Ward 205.
• Ward 205 is approximately 126m from the lift.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 145cm.
  • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 143cm (4ft 8in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (by revolving).
  • The door(s) is/are double width.
  • The width of the door opening is 215cm.
• Comments View
  • There is a wheelchair assistance button at the revolving door, at 100cm from floor level.
  • There is a phone located outside the door for out of hours usage. The phone is 125cm from floor level.
  • There is an alternative entrance to the left of the revolving door which is 81cm wide and opens automatically.

You are on Lift (NY 3353 Main Corridor Lift). Skip to the next section.

Lift (NY 3353 Main Corridor Lift)

• There is a lift for public use.
• The lift is located within the main hospital corridor.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 80m (87yd 1ft) from the main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 4 and 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 159cm x 188cm (5ft 3in x 6ft 2in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (NY 3354 Main Corridor Lift). Skip to the next section.

Lift (NY 3354 Main Corridor Lift)

• There is a lift for public use.
• The lift is located within the main hospital corridor.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 80m (87yd 1ft) from the main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 4 and 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 159cm x 188cm (5ft 3in x 6ft 2in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Other Floors (Stairs 1). Skip to the next section.

Other Floors (Stairs 1)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 1, 2, 3, 4 and 5.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Other Floors (Stairs 2). Skip to the next section.

Other Floors (Stairs 2)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are 1, 2 ,3, 4 and 5.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance Details View
  • This information is for the entrance located on level 2 of the main hospital.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 134cm (4ft 5in).
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 91cm (2ft 12in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 163cm.

You are on Ward (Ward 205). Skip to the next section.

Ward (Ward 205)

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• Ward Information View
  • This is a/an trauma - dedicated fracture neck of femur ward.
  • This is a shared ward.
  • There is/are 5 bay(s) available.
  • There is/are 8 side room(s) available.
  • There is/are 29 bed(s) on this ward in total.
• Ward Access View
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring on the ward which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
• Reception/Nurses' Station View
  • The height of the Nurses' Station desk is 110cm.
  • There is a lowered section.
  • The height of the lowered section of the desk is 74cm.
  • There is not a hearing assistance system available at the desk.
• Relatives' Room View
  • There is a relatives' room for the ward.
  • The width of the door opening into the relatives' room is over 75cm.
  • There is not a clear turning space in the relatives' room.
  • There is a/are chair(s) with armrests available within the relatives' room.
• Example Side Room View
  • There are multiple side rooms available with accessible ensuites.
  • The side room surveyed does have an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does not have a ceiling track hoist.
  • There is sufficient space next to the bed for a mobile hoist to operate.
  • There is room for a wheelchair user to manoeuvre around the bed.
  • Bedside storage is available.
  • The visual contrast between the walls and the floor in the side room is medium.
  • The lighting levels in the side room are moderate to good.
  • The width of the door opening into the ensuite is over 75cm.
  • There is a clear unobstructed turning space within the ensuite.
  • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
  • The visual contrast between the walls and the floor in the ensuite is high.
  • The lighting levels in the ensuite are low to moderate.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is available on the ward.
  • There are not washroom facilities for patients on the ward.
  • There are toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are accessible toilet facilities on the ward for visitors.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located on the level 2 corridor.
• Visiting Times View
  • There are set visiting times for the ward.
  • Visiting times are Monday to Sunday 11:00 - 13:00 and 17:00 - 19:00.
  • The visiting times are the same for each day.
• Comments View
  • There is a Treatment Room on the ward but at the time of survey it was being used as a patient side room.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located just beyond the entrance doors.
  • The reception point is approximately 3m (3yd 10in) from the ward entrance doors.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • The lighting levels at the reception point are moderate to good.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • The reception desk and waiting area were not being used at the time of survey.
  • Visitors have to check in at the Nurse's station which is 32m from the entrance doors.

You are on Day Room / Lounge Area (Reminiscence Room). Skip to the next section.

Day Room / Lounge Area (Reminiscence Room)

• There is a day room/lounge area.
• The day room/lounge area is approximately 11m from the ward entrance doors.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to manoeuvre.
• There is a mixture of seating with and without armrests.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the lowest table is 46cm (1ft 6in).
• The distance between the floor and the highest table is 74cm (2ft 5in).
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• There is a television.
• Subtitles are available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Toilet with Adaptations (Right Hand Transfer - Visitor's). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer - Visitor's)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the main ward corridor on the right.
  • This accessible toilet is approximately 6m from the ward entrance doors.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 88cm (2ft 11in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 218cm x 230cm (7ft 2in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 126cm.
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There are dropdown rails on both sides of the toilet.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 139cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 109cm.
  • The shelf is not located where it is reachable.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 132cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 140cm (4ft 7in).
  • The contrast between the towel dispenser and the wall is medium.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 88cm.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located near to the main hospital entrance, and on levels 1, 2, 3, 4 and 5.
• Female and male standard toilet facilities are located near to the main hospital entrance, and on levels 1, 2, 3, 4 and 5.
• Parent and baby changing facilities are located in the accessible toilets at the main entrance and on level 5.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Royal Derby Hospital link (new tab) - click here.
• Royal Derby Hospital Car Parking link (new tab) - click here.