You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The Hospital is located to the east of Lichfield on Trent Valley Road.
    It can be accessed via the A5127, A38 and the A5.
    For Sat/Nav, enter WS13 6EF.
  • Parking for staff and visitors is available across the site.
    The first 20 minutes is free for all users.
    Blue Badge bays are available.
    To register for free Blue Badge parking permission call 0333 4561111.
    Registration can be done in advance or up to 72 hours after your visit.
• By Bus View
  • There is a bus stop located on Trent Valley Road.
    Routes operating are the 12, 12E, X12 Flyer and route 31.
    The bus stop is not sheltered and does not have seating.
  • There is not an onsite bus stop.
• By Train View
  • The nearest train station is Lichfield Trent Valley, located approximately 0.7 miles away and accessed via Trent Valley Road/A5127.
    The station is operated by West Midlands Railways.
• Useful Links View
  • Midland Classic buses, operator of bus services to and from Samuel Johnson Community Hospital.
  • To view the web page described above click here (opens in new tab).
  • Avanti West Coast, operator of services to and from Lichfield Trent Valley station.
  • To view the web page described above click here (opens in new tab).
  • Google maps location finder.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located in Queen's Hospital Burton. The PALS office also covers this hospital.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01283 593 110.
• The email address for the Patient Advice and Liaison Service (PALS) is uhdb.contactpalsburton@nhs.net.
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main entrance.
• Documents are available in an alternative format and can be provided to include: Braille on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• There are telephone and face to face language interpreters available.
  Telephone interpretation services are available 24 hours a day.
  Patients should contact the ward or clinic that they will be attending to discuss interpreting needs.
  Virtual appointments are available via Attend Anywhere.
  Interpreters can be used during these virtual appointments.
  BSL interpreters are provided by Staffordshire (including for patients attending Attend Anywhere virtual appointments).
  Patients can pre-book face to face interpreting by contacting the ward/department with: Patient name, Appointment date & time, Clinic name & location and Hospital number (if known).
  Patients can also book directly with Staffordshire ASSIST at assist@staffordshire.gov.uk.
  Out of Hours face to face BSL interpreters can be requested by texting booking details to 07977 007 184.

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 247cm x 470cm (8ft 1in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the hospital main entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park and throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located inside the hospital building and at the front of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 13m (14yd 8in) from the hospital main entrance.
• Comments View
  • Parking is free for Blue Badge Holders, users must phone to register as per the below:
  • Blue Badge Holders can register for free car parking by telephoning the Car Parking Help Line (0333 456 1111). Callers will need to have their Blue Badge number, badge expiry date and vehicle registration when registering. Registration can be done in advance or up to 72 hours after your visit. Registration for free parking covers Queens, Samuel Johnson and Sir Robert Peel hospitals.

You are on Getting To (X-Ray). Skip to the next section.

Getting To (X-Ray)

• X-Ray is/are located on the ground floor.
• Access to X-Ray is via the Minor Injuries and X-Ray entrance.
• Enter the hospital via the Minor Injuries and X-Ray entrance.
  Turn right and proceed ahead.
  The X-Ray department is located at the end of the corridor.
• There is step free access to X-Ray.
• X-Ray is approximately 12m from the Minor Injuries and X-Ray entrance.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Minor Injuries and X-Ray). Skip to the next section.

Outside Access (Minor Injuries and X-Ray)

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• Entrance Details View
  • This information is for the entrance located to the right as you face the hospital main entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

You are on Opening Times (X-Ray). Skip to the next section.

Opening Times (X-Ray)

• Monday 08:30 - 17:00.
• Tuesday 08:30 - 17:00.
• Wednesday 08:30 - 17:00.
• Thursday 08:30 - 17:00.
• Friday 08:30 - 17:00.
• Saturday 09:00 - 12:00.
• Sunday Closed.

You are on Department / Service (X-Ray). Skip to the next section.

Department / Service (X-Ray)

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• Department / Service Access View
  • X-Ray is located on the ground floor.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • Staff can provide assistance with using any manual doors within the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, treatment rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • There are 3 consultation/treatment rooms in this department/service.
  • A mobile hoist is available from another department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located ahead as you enter the department and to the right.
  • The reception point is approximately 7m (7yd 1ft) from the X-Ray department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 03/10/2024.
  • The hearing assistance system was working at the time of testing.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Imaging Room (X-Ray). Skip to the next section.

Imaging Room (X-Ray)

• This section describes the X-Ray Room(s), located straight ahead past reception and then to the right.
• There is / are 2 X-Ray Room(s) available.
• The name / number of the room surveyed was; X-Ray Room 2.
• This room is not accessed via a changing room.

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• Imaging Room View
  • There is step free access into the imaging room.
  • The imaging room is approximately 6m from the reception.
  • The imaging room is approximately 8m from the main waiting area.
  • The door opens inwards.
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult for some to open.
  • A member of staff is available to assist with opening the door if required.
  • The width of the door is 75cm.
  • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
  • The type of flooring is vinyl/laminate.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the imaging room.
  • The lighting levels in the imaging room are low to moderate.

You are on Imaging Room (Ultrasound). Skip to the next section.

Imaging Room (Ultrasound)

• This section describes the Ultrasound Room(s), located in the corridor to the left of the changing cubicles.
• There is / are 1 Ultrasound Room(s) available.
• The name / number of the room surveyed was; Ultrasound Room.
• This room is not accessed via a changing room.

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• Imaging Room View
  • There is step free access into the imaging room.
  • The changing room is approximately 12m from the reception.
  • The changing room is approximately 14m from the main waiting area.
  • The door opens inwards.
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are easy to open.
  • A member of staff is available to assist with opening the door if required.
  • The width of the door is 91cm.
  • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
  • The type of flooring is vinyl/laminate.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is no hoist available.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the imaging room.
  • The lighting levels in the imaging room are good.

You are on Standard Changing Cubicle / Room. Skip to the next section.

Standard Changing Cubicle / Room

• The changing cubicle/room is located to the left as you enter the clinical area.
• The changing cubicle/room is 7m from the waiting room/area.
• There is step-free access to the changing cubicle/room.
• The door(s) open(s) away from you (push).
• The door(s) for the room is/are not push pad activated.
• The door(s) is/are single width.
• The door(s) may be difficult for some to open.
• The width of the door opening is 87cm.
• The type of flooring in the room is vinyl/laminate.
• There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There are chairs with armrests on both sides.
• There is a/are coat hook(s) available.
• There is a/are coat hook(s) 132cm from the floor.
• There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
• The lighting levels are good.

You are on Toilet with Adaptations (Clinical Area - Right Transfer). Skip to the next section.

Toilet with Adaptations (Clinical Area - Right Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located ahead as you enter the department, past reception and then on the left.
  • This accessible toilet is approximately 9m from the department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 192cm x 143cm (6ft 4in x 4ft 8in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 72cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 140cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 69cm (2ft 3in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 91cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Reception). Skip to the next section.

Standard Toilet(s) (Reception)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located to the left as you enter the department.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 4m from the department entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • The toilet seats have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the basin.
  • Lighting levels are good.

You are on Standard Toilet(s) (Ultrasound). Skip to the next section.

Standard Toilet(s) (Ultrasound)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located within the Ultrasound room.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 18m from the department entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the basin.
  • Lighting levels are good.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located to the right as you enter via the main entrance on the ground floor and on the first floor, next to the ward area.
• Female and male standard toilet facilities are located on the ground floor, to the right as you enter via the main entrance.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Samuel Johnson Community Hospital link (new tab) - click here.