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Enquiry Centre

University of Dundee, Campus Green, Dundee, DD1 4HN

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Access Guide

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Summary

  • Service View
  • Building View
    • Services / Facilities within the building include; the Student Services Enquiry Centre.
    • The Enquiry Centre offers support and advice covering a variety of areas from university accommodation, ID cards, general well-being, international support/visas, money issues, to opening a bank account, registering with a doctor, study support and careers advice.
  • Location of Toilet/Changing Facilities View
    • Accessible toilet facilities are located to the left as you enter.
    • Shared standard toilet facilities are located to the left as you enter.

Getting Here (City Campus)

  • By Road View
    • The postcode for the Tower Building, the main administration building and campus entrance at the City Campus, is DD1 4HN. The campus is located between Perth Road and Hawkhill, to the west of Dundee city centre. Dundee can be accessed via the A90 from the North and West or the A92 from the east and south.
    • Car parking on the city campus is for staff permit holders only Monday to Friday 08:00 to 17:30. Staff, students, or visitors with a local authority issued Blue Badge may park for free, without a permit, in designated accessible parking bays only. Official visitors should contact the department they are visiting to arrange a temporary permit. Non permit holders may park out with the standard parking times by paying an appropriate fee via the RingGo app. Fees for non-permit holders are applicable Monday to Friday from 17:30 to 00:00 and Saturday and Sunday from 08:00 to 00:00.
  • By Bus View
    • There is a bus stop within 150 metres of the campus.
    • The nearest bus stops on the south side of the campus are located on Perth Road. Bus routes 5, 5A, 16, 16B, 17, 36C, 39, 73, 73A and 204 all serve these stops. The nearest bus stops on the north side of the campus are located on Hawkhill. Bus routes 6, 22, 51 and 922 serve these stops.
    • For more information on Stagecoach bus services please click here (opens new tab).
  • By Train View
  • Useful Links View

Useful Information

Building Parking

  • The building does have its own dedicated parking.
  • Building Car Park View
    • The car park can be used by staff.
    • The car park is located on Airlie Place.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • Designated Blue Badge parking bays are not available.
    • The route from the car park to the building is not accessible to a wheelchair user.
    • The car park surface is tarmac.
  • Site/Campus Car Parks View
    • There is a site/campus car park for staff, students and visitors within approximately 200m.
    • The name of the car park is Heathfield Car Park.
    • The car park is located off Hawkhill.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Hunter Street Pay & Display.
    • The car park is located off Hunter Street / Old Hawkhill.
  • On Street Parking View
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The dimensions of the marked Blue Badge bays are 250cm x 480cm (8ft 2in x 15ft 9in).
    • The on street Blue Badge parking bay(s) is/are located on Balfour Street.
    • Clearly signed and/or standard marked parking bays are available.
    • The dimensions of the standard marked parking bays are 250cm x 480cm (8ft 2in x 15ft 9in).
    • The on street standard parking bay(s) is/are located on Balfour Street.
  • Drop Off Point View
    • There is not a designated drop off point.
    • The rear car park off Airlie Place is for DUSA staff only and has stepped access to the campus.

Site/Campus Car Park (Heathfield Car Park)

  • Car Park View
    • The car park is located off Hawkhill.
    • The nearest building(s) to this car park is/are Heathfield Residences or the Dalhousie Building.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
    • The car park surface is concrete.
    • Designated Blue Badge parking bays are available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 8 designated Blue Badge parking bay(s) within this car park.
    • The dimensions of the designated parking bay(s) are 290cm x 470cm.
    • The Blue Badge parking bays do not have a marked zone around them.
    • The dimensions of the designated bays do not vary in size.
  • Charges and Restrictions View
    • This car park can be used by anybody.
    • Parking charges apply for all except permit and Blue Badge holders.
    • Signs are provided to give information on parking charges/restrictions.
    • Signs are clearly presented.
  • Drop Off Point View
    • There is not a designated drop off point in this car park.
  • Car Park Access View
    • There is step free access from this car park.
    • Buildings are not clearly signposted from this car park.
    • The nearest designated bay is 12m (13yd 4in) from the level 3 pedestrian entrance to campus.

Approach (Entrance from Campus Green)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.
    • There is a level landing at the top of the ramp/slope.

Approach (Entrance from the Chaplaincy)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.
    • There is a level landing at the top of the ramp/slope.

Outside Access (Main)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • This entrance gives access to the ground floor.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • The main door(s) open(s) automatically (away from you).
    • The entry push pad or push button is 95cm from floor level.
    • The exit push pad or push button is 90cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 128cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • The gradient of the ramp/slope is slight.

Reception

  • Reception View
    • The reception point is located ahead as you enter.
    • The reception point is approximately 5m (5yd 1ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors at/behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is 114cm.
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • There is not a clear knee recess beneath the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 24/02/2025.
    • The hearing loop was not working at the time of testing.
    • There is no wayfinding signage available at/close to the reception.
    • The type of flooring in the reception area is vinyl.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.

Getting Around

  • Access View
    • There is step-free access throughout the building .
  • Circulation View
    • There are no doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is high visual contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is not provided.
    • The colour, design and typeface of signs is not consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
    • Any of the meeting rooms can be used as a place of safety.
  • Audio View
    • This venue does not play background music in communal areas.
    • There is a hearing assistance system in the communal areas of the building.
    • The system is a portable loop.
    • Staff are trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 24/02/2025.
    • The hearing loop was working at the time of testing.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left as you enter.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The visual contrast between the external door and wall is medium.
    • The door opens outwards (automatically).
    • The door is push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The visual contrast between the internal door and wall is medium.
    • The door has a horizontal grab rail.
    • The visual contrast between the horizontal grab rail and internal door is medium.
  • Toilet Features View
    • The dimensions of the accessible toilet are 162cm x 207cm (5ft 4in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 92cm (3ft).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) and wall is high.
    • The visual contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are pedal bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 134cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat visual contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 111cm (3ft 8in).
    • The visual contrast between the toilet roll holder and the wall is medium.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The visual contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 97cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 89cm (2ft 11in).
    • The visual contrast between the hand dryer and the wall is low.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located to the left as you enter.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 5m from the main entrance.
    • The visual contrast between the external toilet door(s) and wall(s) is medium.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.