Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Ramsgate Tunnels

Marina Esplanade, Ramsgate, CT11 8FH

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

  • About View
    • Ramsgate Tunnels is a unique visitor attraction, combining a Victorian railway tunnel with part of the UK’s largest civilian Air Raid Precautions (ARP) shelter.
    • Facilities available in the venue include: exhibitions and a tea shop.
    • There are no toilet facilities.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy slope at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include uneven surfaces and narrow walkways.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • Additional equipment which can be borrowed or hired includes: a beach wheelchair.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Disability Awareness.

Parking

  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located directly outside the tunnel entrance.
    • There is a dropped kerb without tactile paving from the drop-off point.
  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located near the entrance to the tunnels.
    • The Blue Badge bays are clearly marked.
    • There is a public car park located near the entrance of the tunnels, along Marine Esplanade.
    • The name of the car park is Marine Esplanade Car Park 1.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • Access Point View
    • This access point is located along the southern point of Marine Esplanade.
    • The access point is clearly signed.
    • There is step-free access via a slope.
    • The slope has a slight gradient.
    • There is an open gap at this access point.
    • The width of the opening is more than 200cm.
    • There is step-free access via a slope as you enter.
    • The slope has a slight gradient.

The Ticket Office and Shop

  • Access to the Shop View
    • There is ramped and stepped access into the shop.
    • The ramp bypasses the steps.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide.
    • There are no handrails for the ramp .
    • There are 2 steps into the shop.
    • There are no handrails for the steps.
    • The steps are clearly marked.
    • The height of the steps is between 15cm and 18cm.
    • The depth of the steps is between 30cm-45cm.
    • There are double manual doors.
    • The doors are permanently held open.
    • The width of the opening is 120cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a high colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of product aisle widths are over 180cm.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
    • There is no (or very little) background noise.
    • Lighting levels were even at the time of the survey.
  • Payment Counters and Checkouts View
    • The payment counter is located to the right as you enter the shop.
    • Signage is not provided for the counter.
    • The height of the counter is 100cm.
    • There is not a lowered section at the counter.
    • The card payment machine is at a height of 100cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey.

The Tunnels Tea Shop

  • Location and Access View
    • The Tunnels Tea Shop is located near to the tunnel entrance, to the left as you enter.
    • The most accessible route has a very easy slope.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the left of the tea room area.
    • There is step-free level access to the counter.
    • The height of the counter is 105cm.
    • There is not a lowered section at the counter.
    • The counter has screens which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 105cm.
    • The payment machine is portable.
  • Service View
    • Full table service is not available.
    • Menus types include: countertop.
    • The following dietary requirements can be catered for: dairy free, vegetarian and vegan.
    • There is not a hearing assistance system.
  • Seating Area View
    • The seating area is both inside and outside.
    • The outdoor seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a low colour contrast.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were low at the time of the survey.

Exhibition Space

  • This area is indoors.
  • There is step-free level access throughout all areas.
  • Access throughout may include uneven surfaces and narrow walkways.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a low visual contrast.
  • There may be background noise.
  • Lighting levels were low at the time of the survey.
  • Display information includes: pictorial, audio description and information boards.
  • There is not a hearing assistance system.
  • Guided tours are available.
  • There is step-free level access throughout the tour.
  • Access throughout the tour may include uneven surfaces.
  • Wayfinding signage is not provided throughout the tour.