Access Guide
Overview
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About
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- Services available in the venue include: a range of events for kids and adults such as stories, rhymes and songs, reading clubs, arts and crafts, sensory play, English conversation, computer support, and more.
- View information on opening times
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street standard parking.
- The name of the nearest car park is Stanley Road.
- The nearest train station is St James Street station.
- The nearest bus station is Markhouse Road - stop LK.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the café.
- The following areas have stepped access: additional seating for the café.
- Access throughout may include doors permanently held open.
- The ground floor and the 1st floor can be accessed via a standard lift.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- Documents are available in the following formats: large print.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located to the right after the entrance.
- The toilet with adaptations has a left hand transfer space.
- The shared step-free toilet facilities are located to the right after the entrance.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located within the toilet with adaptations on the right as you enter.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street standard parking is available.
Entrance
- This entrance is located on Lea Bridge Road.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with no handrails.
- There is a single automatic door at this entrance.
- The door opens towards you.
- There is a push pad at a height of 119cm.
- The width of the opening is 90cm.
- The door has a high visual contrast.
- There is step-free level access as you enter.
Reception
- The reception is located on the left after the entrance.
- The distance from the entrance is 5m.
- The most accessible route to reception has doors permanently held open.
- There is step-free level access to reception.
- The height of the reception desk is 108cm.
- There is a lowered section at the desk.
- The height of the lowered section is 78cm.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
Library
- There is step-free level access throughout the library.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high visual contrast.
- Seating available in the library includes: chairs with armrests and chairs without armrests.
- Furniture available in the library includes: tables and desks.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of some surfaces is suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
- There is not a hearing assistance system.
- This library is able to provide material in the following formats: large print.
Eating and Drinking
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Location and Access
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- Straight ahead after the entrance.
- The most accessible route has step-free level access and slight ramps or slopes.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with handrails on both sides.
- There is a single manual door with a high visual contrast.
- The door is permanently held open.
- The width of the opening is 82cm.
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Service
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- This area has a counter where food and drink can be ordered.
- Full table service is not available.
- Menus are wall-mounted.
- The following dietary requirements can be catered for: dairy free.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located to the right after the ramp.
- There is step-free level access to the counter.
- The height of the counter is 104cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the majority of areas.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the right after the entrance.
- The distance from the entrance is 1m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is Braille, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 203cm (width) x 236cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 118cm (from the side of the toilet pan to the wall).
- There is a lever flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 87cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 98cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- The hand dryer is 108cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 99cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Lift
- The lift surveyed is located to the right after the entrance.
- The distance from the entrance is 1m.
- The most accessible route to the lift has step-free level access.
- Ground floor and the 1st floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 89cm.
- The internal dimensions of the lift are 107cm (width) x 128cm (depth).
- The internal lift control buttons have a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing and a visual floor indicator.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located to the left after the reception.
- There are double manual doors to access the stairwell.
- Ground floor and the 1st floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have a handrail on the right going up.
- The handrail is not easy to grip.
- The handrail does not cover the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
